Manager, Client Success, Demand Facilitation

Manager, Client Success, Demand Facilitation

New York, NY

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus.  Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

About this team:

This Account Manager role will focus on supporting Magnite’s Clearline product and will play a pivotal role in driving the growth and success across both our DV+ and Streaming platforms. In this role, you will build and maintain strong client relationships, ensure the seamless execution of campaigns, grow a book of business, and drive measurable success for both clients and Magnite. As part of the Enterprise Client Success team, you will collaborate closely with Enterprise Sales to manage a portfolio of accounts to meet team & company goals and achieve strategic objectives.

In this role you will:

• Serve as a primary point of contact for a portfolio of Clearline accounts, fostering strong client relationships by proactively identifying client goals and developing strategies to drive their success in collaboration with internal teams

• Act as a trusted advisor to clients, offering insights and recommendations for optimizing their campaigns and providing continuing education to clients on Magnite’s offerings, supply, and products

• Oversee the end-to-end management of Clearline deals, ensuring timely and accurate execution

• Monitor campaign performance, troubleshoot issues, and implement solutions to optimize results

• Partner with the Media Planning and Tech Ops teams provide additional growth strategies

• Collaborate with Enterprise Sales to identify and pursue upsell and cross-sell opportunities

• Provide data-driven insights and reporting to clients; highlighting performance metrics and actionable recommendations

• Collaborate with Enterprise Sales to conduct in-market meetings and lead quarterly business reviews, aligning on client goals and opportunities

• Work closely with internal stakeholders, including Sales, Technical Operations, Product, and Media Planning teams, to ensure a seamless client experience

• Communicate client feedback and insights to inform product enhancements and feature improvements

We’re looking for someone with: 

• 6+ years in digital advertising, including hands-on experience with RTB/programmatic advertising; experience at an agency, DSP, or SSP is a strong plus

• A strong understanding of online advertising technologies, trends, and dynamics, including campaign planning and buying processes (Ad Servers, SSPs, DSPs, RTB, etc.)

• A demonstrated track record of successfully managing multiple accounts and campaigns simultaneously with a keen attention to detail and organizational excellence

• A proven ability to build and maintain professional relationships with clients and stakeholders

• Exceptional written and verbal communication skills, with the ability to present ideas clearly and effectively to clients and teams

• The ability to simplify complex technical concepts into clear, client-friendly explanations

• Advanced analytical skills, including proficiency in Excel (e.g., pivot tables, trend analysis) and experience with tools like Google Suite, Tableau, or other reporting platforms

• A collaborative team player mindset; capable of working effectively with diverse stakeholders across departments to achieve shared objectives

• A highly motivated, results-oriented mindset with a commitment to demonstrating accountability, ownership, and urgency for results

• Ability to balance competing dynamics in a fast-paced and complex environment through effective time management skills, the ability to multitask, strong attention to detail, proactive prioritization, and delivery of high-quality work

• Intellectual curiosity that leverages insights to uncover opportunities that enhance account performance

• An eagerness to undertake new challenges that directly impact the business

• An aptitude for technical troubleshooting and proactive analysis in the ad tech ecosystem

Perks and Benefits: 

• Comprehensive Healthcare Coverage from Day One

• Generous Time Off  

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave 

• 401k Retirement Savings Plan with Employer Match

• Disability and Life Insurance

• Cell Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture: 

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week.  We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events

• Company-Matched Charitable Contributions

• Wellness Coach and Mental Health Support

• Career Development Initiatives and a Career Growth Framework

• Culture and Inclusion Programs

• Bonusly Peer-to-Peer Recognition Program

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

In New York, the base salary range for this position is: $115,000 - $130,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI). 

Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.

Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation.  We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.

Want to learn more about us?  

Check out our blog for Magnite announcements and Ad Tech industry news! 

Recruiting Agency Notice

Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.