Manager, Commercial Strategy and Insights

About the role:  

Sollis Health is seeking a Manager, Commercial Strategy and Insights to serve as a core strategic partner to the CCO and commercial leadership team. This role sits at the intersection of analytics, member experience, and cross-functional execution, translating data and qualitative insights into decisions that drive membership growth, engagement, retention, and advocacy. This is a highly cross-functional role for someone who combines strong analytical thinking with commercial instincts and a bias toward action. You’ll turn data into insights, insights into strategy, and strategy into measurable business impact. 

The ideal candidate brings a management consulting foundation, sharp executive communication skills, and the operational instincts to move projects from framing through completion in a fast-paced, high-standards environment. 

This is a hybrid role out of our NY-HQ office. 

Responsibilities: 

• Lead cross-functional strategic initiatives across the member journey, including acquisition, onboarding, engagement, and renewal, in close collaboration with partners across Technology, Operations, Clinical, and Finance
• Quarterback strategic growth and expansion projects, serving as the connective tissue across workstreams and ensuring progress, accountability, and clarity from initiation through execution
• Support new service line development and product strategy, partnering with Clinical and Operations to evaluate market opportunity, define member value propositions, and build the commercial case for expansion
• Own NPS programs: design, analyze, and synthesize member feedback into actionable recommendations for commercial leadership
• Build and maintain analytical frameworks to track commercial performance across membership cohorts, channels, and geographies
• Partner with Growth Marketing and Member Services on retention strategy, including first-year retention analysis and utilization-based intervention programs
• Lead goal-setting and tracking across the commercial organization on a quarterly basis (OKRs)
• Conduct ad hoc research and competitive analysis to inform strategic decisions and new growth initiatives
• Support preparation of board materials and executive presentations, including narrative development and slide production 
• Serve as a thought partner to the CCO on priority projects, bringing structured thinking and clear written communication to complex problems 

Requirements: 

• 3 to 5 years of experience, with a foundation in management consulting required
• Prior experience working in a high-growth startup or scaling consumer business is a plus
• Strong analytical and problem-solving skills with experience driving business decisions through data
• Advanced proficiency in Excel/Google Sheets and BI tools such as Looker, Tableau, or Power BI
• Strong analytical capability, including proficiency in Excel and familiarity with data visualization tools
• Exceptional written and verbal communication skills; comfortable presenting to senior executives and preparing board-ready materials
• Demonstrated ability to manage cross-functional projects with multiple stakeholders and competing timelines
• High degree of ownership, low ego, and the maturity to operate directly with C-suite leadership
• Bachelor's degree required 
• Experience in healthcare, consumer membership, or subscription businesses is a plus but not required 

Skills & Attributes 

To be successful in this role, candidates will demonstrate: 

• Strong commercial acumen and curiosity
• Structured thinking and attention to detail
• Ability to synthesize complex information into actionable insights
• High ownership and accountability
• Comfort navigating ambiguity and evolving priorities 
• Collaborative mindset with strong cross-functional partnership skills 

Comp & Benefits:   

Base is $135,000 - $170,000 + Bonus + Equity  

This is the range of pay for National candidates.  Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc. 

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:   

• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment   

About Sollis Health 

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.  

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.