Manager, CRM

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?

About The Role      

The Manager, CRM is member of the Corporate Global CRM team dedicated to FTI’s largest business segment, corporate finance. We are looking for an individual who is a strategist that can influence senior practitioners, and can execute. The ideal candidate will have a strong technical and business background in sales operations, specifically business intelligence insights and reporting and BD tools like CRM. 

As a member of the global CRM team, this role serves as a liaison between the CRM and Marketing functions within the Corporate Finance business segment. The candidate will need to be an agile and tenacious individual with excellent communication, interpersonal and problem-solving skills.  

What You’ll Do   

Key responsibilities of the role include:  

• Develop, execute, optimize and maintain the processes and procedures within the CRM that will support Corporate Finance & Restructuring’s CRM strategy and priorities  

• Manage and increase adoption of BD tools to maximize opportunities and client relationships to generate revenue for the Corporate Finance segment globally 

• Develop onboarding and ongoing training of BD tools for Corporate Finance segment users to raise awareness of BD tools and increase adoption and engagement 

• Generate pipeline reporting and business intelligence, coordinating with the Corporate Finance team where necessary, proactively and in response to ad hoc requests from stakeholders 

• Partner with the VP of Marketing in Corporate Finance to establish KPIs, measurement, reporting and insights plans 

• Research and analyze CRM/finance data to support BD account planning, campaigns, and activities

How You’ll Grow  

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.     

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. 

What You Will Need To Succeed     

Basic Qualifications  

• Bachelor's degree in Computer Science, Business or closely related field  

• 5+ years of  professional Sales operations, business intelligence, and or CRM experience  

• Ability to travel as needed 

• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship   

Preferred Qualifications  

• 3+ years for intermediate-level PowerBI with complex reporting and semantic model development 

• 2+ years related experience  for Salesforce or equivalent CRM

• 1+ SQL and/or Python script coding or equivalent educational training

• Experience in an analytical, marketing, client development or business development role strongly preferred, with experience using Salesforce CRM or equivalent, BoardEx or ExecAtlas, LinkedIn or similar databases, and/or marketing automation platform 

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FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation
Minimum Pay: $116,500
Maximum Pay: $204,000
Compensation Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.