Leads a regional customer success organization comprising Technical Account Managers and Customer Success Operations Managers. Develops customer success strategies, strengthens customer relationships, tracks performance metrics, manages retention risks, gathers feedback, and collaborates with Sales, Product, Marketing, and Support. Reports outcomes to senior leadership while driving customer satisfaction, product adoption, revenue growth, and retention.
Job Title: Manager of Customer Success
Department: Sales
Time Zone: EST is required
Job Summary
The Manager of Customer Success leads a team of Technical Account Managers and Customer Success Professionals with a mission to drive customer retention, satisfaction, and growth. You will lead, manage, and enable a regional team that plays a critical role in ensuring the enablement and operationalization of Varonis for our customers. This role involves developing and executing strategic initiatives to enhance customer experience, ensuring alignment with company goals, and fostering strong relationships with key stakeholders.
Key Responsibilities
· Strategic Planning: Develop and implement customer success strategies that align with the company’s objectives and drive customer value.
· Team Leadership: Lead, mentor, and develop a team of Technical Account Managers (TAMs) and Customer Success Operations Managers (CSOMS), fostering a high-performance culture focused on meaningful customer outcomes.
· Customer Engagement: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business goals.
· Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of customer success initiatives and drive continuous improvement.
· Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success.
· Customer Feedback: Gather and analyze customer feedback to inform product development and service improvements.
· Risk Management: Identify and mitigate risks to customer satisfaction and retention, proactively addressing potential issues.
· Reporting: Provide regular updates to senior leadership on customer success metrics, initiatives, and outcomes.
Required Skills and Qualifications
· Experience: 5+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role.
· Education: Bachelor's degree in business, Marketing, or a related field; MBA or equivalent experience is a plus.
· Strategic Thinking: Strong strategic planning and execution skills, with a proven ability to drive customer success initiatives.
· Leadership: Excellent leadership and team management skills, with a track record of building and leading high-performing teams with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement.
· Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
· Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
· Customer Focus: A results-oriented mindset with a deep commitment to understand and meet the needs of customers. A proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
· Technical Acumen: Solid understanding of SaaS products and the ability to communicate technical concepts to non-technical audiences.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#LI-Remote
Varonis New York, New York, USA Office
1250 Broadway, New York, NY, United States, 10001
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage high-volume inbound and outbound customer engagements for SMB accounts, focusing on retention, value realization, contract and pricing discussions, objection handling, and customer outcomes. Use account data and internal tools to inform decisions, document interactions, maintain service levels, surface customer insights, and collaborate with Sales, Support, Product, and Finance to resolve issues and improve the Toast experience.
Top Skills:
ChilipiperFive9Google SuiteHexSaaSSalesforceSlack
.png){kind=logo}
Artificial Intelligence • Fintech • Software • Financial Services
Manage onboarding, implementation, training, and ongoing relationships for fintech clients using AI-driven underwriting and decisioning solutions. Own a book of business, drive adoption and account growth, resolve workflow and integration issues, lead client meetings and QBRs, monitor success metrics, gather product feedback, and collaborate internally to improve customer outcomes.
Top Skills:
AIHubspotLinearMonday
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.
Top Skills:
Internet Of Things (Iot)SaaSSalesforce
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
