Manager, Customer Success

at Rain Instant Pay 

Remote, US

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 2.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hyper-growth. 

Rain is on a mission to give people greater control over their money and eliminate the need for predatory financial products. We help people get paid when they need it and help employers increase retention and productivity. 

To keep building Rain, we need the right team. That’s where you come in.

As a Manager, Customer Success, you’ll lead a team of Customer Success Managers responsible for driving customer outcomes, retention, and expansion across Rain’s employer and partner base. This is a hands-on leadership role focused on execution, coaching, and operational excellence—ensuring customers realize value quickly and continue to grow with Rain.

You’ll sit at the center of the post-sale experience, partnering closely with Sales, Implementations, Product, Support, and Marketing to deliver a high‑touch, scalable customer journey. You’ll be accountable for team performance, customer health, and translating customer insights into action.

• Lead & Coach: Manage, mentor, and develop a team of Customer Success Managers through regular 1:1s, call reviews, performance feedback, and career development.
• Own Customer Health: Ensure strong adoption, engagement, and satisfaction across your book of business, with a clear focus on retention and expansion.
• Execute CS Strategy: Operationalize Customer Success plays and engagement models to support Rain’s growth, segment strategy, and customer lifecycle.
• Drive Results: Own team-level KPIs including retention, expansion, onboarding success, and customer health scores.
• Cross‑Functional Partner: Act as the voice of the customer internally, partnering with Product, Implementations, Support, and Sales to resolve issues, prioritize feedback, and improve the end‑to‑end experience.
• Onboarding Excellence: Oversee new customer onboarding for your team’s accounts, ensuring fast time‑to‑value and clear success criteria.
• Operational Rigor: Leverage data and tooling to forecast risk, prioritize accounts, and continuously improve CS processes.
• Escalation Management: Handle customer escalations with confidence and empathy, driving resolution and long‑term trust.

• 4–6+ years of experience in B2B Customer Success, Account Management, or related post‑sale roles (Mid‑Market or Enterprise preferred).
• 1–3+ years of people management experience, with a track record of developing high‑performing teams.
• Proven ability to drive retention and expansion through strong customer relationships and structured execution.
• Strong business acumen and comfort discussing ROI, outcomes, and value with customer stakeholders.
• Data‑driven mindset with experience using customer health metrics, CRM tools, and CS platforms.
• Excellent communication, prioritization, and stakeholder management skills.
• Comfort operating in a fast‑paced, ambiguous environment with a bias toward action and ownership.

Nice to have:

• Fintech, HR tech, or payments experience is a plus—but not required.

Who We Are:

Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation:

$135,000-$150,000 Base | $155,000-$175,000 OTE
Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team: 

Along with competitive salaries, Rain offers great benefits including:

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage 
• Parental leave
• Monthly stipend 
• Equity options

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected].