Manager II, Global Programs

Manager II, Global Programs

POSITION PROFILE

Responsible for leading and coordinating business and implementation activities within all or part of an enterprise-wide project, including the development of the overall project/program strategy. The Global Project Manager (GPM) works to monitor costs and schedules, coordinates activities of assigned projects, and works to ensure the ultimate success of all assigned projects. The overall project brief and direction will be given by the GPM at the regional or global level. Generally responsible for coordinating the assignment of resources to assigned projects. Always responsible for stakeholder management, particularly senior executive stakeholders and others external to the organization.

Objective: Defines and delivers assigned regional and global projects within costs, schedule and performance. Manages all communications with internal and external stakeholders on a global and regional level.

JOB DUTIES AND RESPONSIBILITIES

�·         Responsible for the planning and delivery of all aspects of contracted Global Program including resources, budget, timelines and customer satisfaction for assigned program in compliance with GPMO standards

�·         Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project)

�·         Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs) Ensures assignment of RPgM of applicable regions

�·         Primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues

�·         Creates the Global Master Project Plan for implementation from regional and local project plans

�·         Escalate requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery

�·         Coordinate assignment of necessary resources to perform Global Program / Project activities. Ensure assignment of local project resources

�·         Responsible for monitoring the cost for deployment and managing cost

�·         Responsible for identification and management of all the risks under the Global Program

�·         SPOC for all assigned project activities

�·         Provides leadership, guidance and directs activities of regional and OpCo and Technical Project Managers and project personnel

�·         Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project

�·         Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders

�·         Responsible for central planning throughout all phases of a project lifecycle

�·         Responsible for central kick-offs, both internal and external. Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs

�·         Develop and maintain Gantt charts and project management plan for each assigned account

�·         Posts documentation in GEMSTAR Projects portal.

�·         Coordinate engagement with 3rd party solution providers to support customer implementations

�·         Responsible for all central project reporting towards internal and external stakeholders

�·         Responsible for project sign off and transition to steady state operations

�·         Provides feedback to functional management on project personnel to assist in performance evaluations

�·         Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams.

�·         Regularly contribute to GPMO standards processes and improvement activities.

�·         Participate in sales calls, executive presentations, and customer events where applicable

QUALIFICATIONS (Education, Experience and Certifications)

�·         College degree or equivalent

�·         Eight to ten years management experience required with four to five years of that experience directly related to project management.

�·         Minimum 4 years of global account experience with other global (RGSx regions) and OpCos

�·         PMP certification or ability to sit for the exam is required; additional Program Management Professional (PgMP) certification and PRINCE2 certification is preferred

�·         The position will require frequent travel including occasional international travel.

KNOWLEDGE, SKILLS AND ABILITIES

�·         Good IT services project management experience preferably in the area of office and/or print solution businesses

�·         Ability to read, analyze, and interpret common technical journals, financial reports, and documents

�·         Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

�·         Ability to effectively present information to clients, top management, groups, and/or boards of directors

�·         Possesses strong organizational skills

�·         Strong verbal and written communication skills in English

�·         Possesses strong business acumen

�·         Possesses the ability to interact in team environment at all levels within organization

�·         Must possess ability to create, maintain and publish comprehensive financial and performance reports for assigned projects

�·         Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

�·         Must possess advanced skills using word processing, spreadsheet, and project management software

�·         Works closely with Global Project Managers, Technology Centers and other regional global stakeholders as required

�·         Works closely with local resources to execute project activities

�·         Close working relationship with Customers in designing and deploying applications and solutions, developing implementation strategies, and support planning

�·        Other duties as assigned

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

�·         Typically works in an office environment

�·         Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs.

�·         Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, hand/eye coordination)

�·         Ability to travel up to 80% of work time, including occasional international travel.

�·         May require daily contact with internal and external contacts via phone and in person

�·         Will require handling conference calls with international regions and OpCos beyond normal business hours.

�·         Ability to handle multiple tasks simultaneously

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.