Manager, Investment Operations

Overview

The Manager, Investment and Operations should be an agile, self-starter with knowledge across key functions including Media Investment, Ad Tech, Operations, Finance and Planning, should have strong execution skills across digital operations and investment platforms – an understanding of overall media planning and the industry, planning against client goals and budgets, including tagging, optimizations, billing, and reporting, along with strong personnel management skills.  This role will be responsible for leading a team of 4+ whose focus is on cross-division priority items, leading with billing actualizations. They will be able to understand how to recognize issues, escalate and work to resolve with the appropriate teams, and develop processes to help team best practices. The Manager should be able to prioritize within timelines and effectively communicate and delegate in verbal and written form. It is important to be curious and continually seek opportunities both within their accounts and on the broader functional team, look to build relationships internally and externally with partners so that they can begin to understand how to effectively communicate and navigate these relationships.

As a Manager, you are the primary accountable party and responsible for leading the Investment Operations team made up of Senior Associates, and all their Cross-Division workflows and responsibilities. You will liaise with Offshore and Onshore Investment and Operations teams, as well as Media Reconciliation and Finance to ensure client timelines and internal deadlines are being met. You will use your experience and platform knowledge to ensure media buys are entered correctly, brand safe and identify areas improvement and help streamline workflows. As the Manager, you will be the escalation point for this team, a key player in developing and socializing best practices to the BCL team at large, responsible for educating, upskilling and career pathing junior team members, and will report directly into the Director.

Qualifications

• Bachelor’s degree in marketing, advertising or communications
• 3 or more years of agency experience or relevant/translatable work
• Extensive experience working with Media Ocean (Prisma/DDS) priority, Ad Servers (Google Campaign Manager, Innovid) preferred, brand verification partners IAS/Doubleverify, and at least one investment platform: Meta, Google Ads, DV360, etc.
• Advanced Microsoft Excel skills and ability to work with scaled Excel spreadsheets is mandatory
• Strong attention to detail focusing on accuracy of numbers and ability to cross-check formulas & related numbers across related reports
• Ability to problem solve to develop solutions, troubleshooting a must –
• Strong project management skills – meeting deadlines with reliance on cross-discipline, cross-team collaboration
• Help educate internally and client team on latest trends, best practices, technologies, etc.
• Ability to effectively merchandise successes to the client
• Effectively manage and develop junior team members (mentoring, training, etc.) Our success is underwritten by our core principles:
• Collaborative: We are a team – working together to accomplish our goals
• Communicative: We are clear, honest, and prompt – while exchanging ideas and information
• Confident: We are sure of ourselves & our abilities – with the quiet inner knowledge we are capable
• Courageous: We are brave, acting without fear – exhibiting the strength to persevere All of which is underpinned by a commitment to total transparency.

Responsibilities

• Has strong working knowledge of digital media landscape and ad technology
• Strong time management and problem-solving skills, proactivity, attention to detail
• Comfort speaking in front of clients and others; attends meetings and provides clear written recaps/notes of all meetings, leads meetings when necessary
• Attends Mandatory training sessions/webinars to become fluent in media planning tools and platforms specific to BCL
• Works with other Ops teams to refine/redevelop larger team processes as business needs change
• Functions as primary oversight and escalation point for all cross-division business for internal BCL and external client teams
• Oversees and maintains team’s status sheets and process documents
• Daily monitoring of Hive ticketing system for buy set up and entry in buying platforms on behalf of client Investment teams, HOK support when needed
• Oversees and assists with Investment Ops monthly data compilation, billing, and invoice clearance responsibilities
• Liaises with outside vendors on Ways of Working and function as escalation point for roadblocks within the Monthly invoicing/billing process
• Delegates and provides clear written instructions and deadlines to team members for ad hoc projects
• Leads and orchestrates the review of Uncleared/RNO reports, variance reports, and annual audits
• Reporting - organize and pivot data information in a digestible fashion
• Monitors client, competitor, and industry changes
• Attends any additional partner meetings to further understanding of the media marketplace and build relationships amongst the vendor community
• Supports ad-hoc data requests for forecasting, billing, promotional performance, etc.
• Performs various other duties as assigned, including functioning as a backup/coverage for other team members, including Director

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