Manager, Learning & Development

• Competency Mapping.
• Develop and design curriculum for performance-based training programs to support job training.
• Develop content such as SOPs, work instructions, job aids, and e-learning modules.
• Collaborate with UNC L&D team(s) to develop and establish a new UNC Onboarding Program
• Assess programs for effectiveness and alignment to UNC standardized formats.
• Ensure content aligns with quality, compliance, and safety standards.
• Analyze jobs using the DACUM method and analyze tasks using the SCID format.
• Possess and apply manufacturing skills and knowledge of operational processes.

• Oversee end-user training delivery for SAP implementation and sustainment.
• Review SAP training materials and ensure they remain relevant to operational needs.
• Organize and facilitate weekly SAP change impact meetings and ensure follow-ups are completed.
• Create, implement, and document SAP training at the site.
• Assist in ensuring stakeholder feedback and training role alignment are incorporated into course design and throughout the change impact effort.
• Coordinate and support train-the-trainer efforts to build internal capacity.
• Publish finalized SAP training content to the Learning Management System (LMS) as needed.
• Conduct training evaluations and measure effectiveness of delivery methods and outcomes.
• Report SAP training progress and readiness metrics to leadership and project stakeholders.
• Provide on-site end-user support during and after Go-Live, including coordination of updates and post-Go-Live learning needs.

• Create and manage content directories.
• Ensure training material is up-to-date and meets document control standards.
• Manage user groups and learning paths.
• Track system utilization and employee qualifications.
• Document training that occurs in the plant.

• Support the training needs of organizational projects, including Continuous Improvement and SAP initiatives.
• Actively facilitate change impact sessions with site leadership and cross-functional teams, and document outcomes and action items.
• Drive stakeholder engagement and alignment across all levels of the site organization to ensure successful SAP adoption
• Assist in creating and implementing change management plans.

• Assist in upskilling employees through structured training pathways.
• Assist in managing apprenticeship programs and employee development programs.
• Contribute to implementing leadership and growth pathways.
• Conduct training system health audits.
• Perform process and skills gap assessments.
• Generate and present Training Department KPI reports.

• Collaborates
• Develops Talent
• Communicates Effectively
• Persuades
• Demonstrates Self-Awareness
• Manages ambiguity
• Plans and Aligns

• Technical Writing
• Curriculum Development
• Learning Management Systems
• SAP Training & Project Support
• Manufacturing Operations and Compliance
• Utilize the ADKAR change management framework

• Instructional design experience and familiarity with LMS platforms.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong collaboration and communication skills.
• Excellent technical writing and analytical capabilities.
• Demonstrated ability to simplify complex processes and communicate them effectively.
• Knowledge of SAP or ERP systems and end-user training best practices.
• Ability to foster a positive learning culture and motivate others.

Pay: $82,600-$115,000/year*

*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. 

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.