MANAGER, NURSING

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. 
 

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. 

About the Role:

The Manager of Clinical Operations Nursing is a frontline nursing leader responsible for overseeing the daily clinical operations, staffing execution, and performance management of nursing services. This role translates nursing strategy into reliable, high-quality daily practice—ensuring safe staffing, efficient patient flow, strong clinical standards, and a culture of accountability.

Reporting to Nursing Leadership, the Nurse Manager provides hands-on operational leadership on the clinical floors and partners closely with Nursing Supervisors to support staff performance, workflow efficiency, training, documentation quality, and issue resolution. While the Director of Nursing sets strategic direction, this role ensures operational follow-through and real-time problem-solving.

Key Responsibilities:  

As a Manager of Clinical Operations Nursing, your responsibilities will include:

Clinical Operations & Staffing

• Provide daily oversight of nursing services to ensure safe staffing, smooth patient flow, and adherence to clinical workflows

• Collaborate with Nursing Supervisors on scheduling execution, addressing call-outs and coverage gaps in real time

• Serve as an on-site operational resource to troubleshoot clinical, staffing, and patient-care concerns

Leadership & Performance Management

• Directly supervise designated nursing staff and oversee Nursing Supervisors’ management of clinical teams

• Complete 90-day evaluations for new staff and ensure timely completion of ongoing performance reviews

• Address performance concerns promptly in partnership with HR and Nursing Leadership

• Foster a culture of professionalism, accountability, and psychological safety

Training & Quality Oversight

• Coordinate onboarding, training, and competency validation for LPNs, MAs, and other nursing staff

• Ensure annual competencies, chart reviews, and peer reviews are completed accurately and on schedule

• Partner with Quality Management to implement and monitor quality improvement initiatives

• Support audits, regulatory reviews, and compliance with DOH and other regulatory standards

Patient Care & Clinical Presence

• Serve as escalation point for patient concerns related to nursing services

• Provide coaching on clinical standards, documentation quality, and patient-centered care

• Maintain two clinical sessions per week to remain connected to frontline workflows (may include rooming, phlebotomy, point-of-care testing, and triage)

Additional Leadership Responsibilities

• Participate in operational initiatives related to access, staffing, and care delivery

• Prepare reports related to nursing operations and quality metrics

• Provide interdepartmental support during Administrator-on-Duty rotations

• Serve as Site Infection Control Lead and coordinate annual Flu Clinics and employee vaccinations

Work Schedule: 

This is a full-time. 

Benefits: 

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

Qualifications (Education, Certifications, Experience, Skills, Language)

• Current New York State Registered Nurse (RN) license
• Minimum 3 years of nursing leadership or supervisory experience
• Minimum 2 years of experience in an outpatient or ambulatory clinical setting
• Demonstrated experience managing staff performance, workflows, and clinical operations
• Strong computer proficiency, including Microsoft Office and EHR systems
• Current BCLS certification

Desired Characteristics  

• Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.
• Commitment to continuous learning and professional development.
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
• Commitment to the mission of Callen-Lorde.