AI Learning Experience Designer (AI-LXD)

About the role:

We're looking for an AI Learning Experience Designer (AI-LXD) to build the next generation of enablement experiences. 
In this role, you'll design AI-powered learning journeys, performance support tools, knowledge experiences, and dynamic enablement programs that help employees find information, build skills, and apply knowledge in the flow of work. You'll partner with enablement leaders, product marketing, subject matter experts, and AI platform teams to transform complex information into personalized, scalable learning experiences. This role combines instructional design, AI-enabled content development, knowledge management, user experience design, and data-driven optimization.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will: 

• Design AI-powered learning experiences that improve knowledge retention, accelerate skill development, and drive employee performance.
• Design and develop personalized learning journeys that adapt to learner needs and support employees throughout their onboarding and career journeys.
• Build dynamic knowledge experiences by transforming static content into searchable, AI-enabled knowledge assets.
• Create learning assets across multiple formats, including e-learning modules, instructor-led training materials, videos, knowledge articles, playbooks, assessments, simulations, job aids, and interactive learning experiences.
• Use AI to accelerate content development by generating, transforming, refining, and maintaining learning content at scale.
• Create AI-generated simulations, practice scenarios, coaching prompts, assessments, and reinforcement activities.
• Design learning experiences that support employees both during formal learning and in the flow of work.
• Partner with enablement leaders, sales leaders, product marketing, enablement business partners, and subject matter experts to identify learning needs and translate them into scalable learning solutions.
• Apply instructional design principles and adult learning methodologies to create engaging, effective, and measurable learning experiences.
• Measure learning effectiveness using learner engagement, adoption, search behavior, knowledge utilization, and business performance data.
• Continuously optimize learning experiences based on analytics, user feedback, and changing business needs.
• Champion and model Samsara's operating principles while contributing to a collaborative, high-performing enablement organization.

Minimum requirements for the role:

• Demonstrated experience building with AI to design, develop, and scale learning experiences, including AI-assisted content creation, prompt engineering, content transformation, and workflow optimization.
• 5+ years of experience in instructional design, learning experience design, sales enablement, knowledge management, or a related field.
• 3+ years of experience designing and developing learning programs and enablement content for sales, customer success, partner, or other customer-facing organizations.
• Demonstrated experience creating scalable learning experiences across multiple delivery formats, including digital, virtual, instructor-led, and in-the-flow-of-work learning.
• Experience creating AI-generated learning assets, including simulations, assessments, role-play scenarios, coaching activities, and performance support resources.
• Experience creating and maintaining knowledge assets, including playbooks, job aids, knowledge articles, learning pathways, and performance support resources.
• Experience translating business priorities, performance gaps, and stakeholder requirements into scalable learning solutions.
• Experience using learning technologies and content development tools such as Articulate, Absorb (LMS), Showpad (CMS), Jira, AI-assisted content development tools, and knowledge management systems.
• Strong project management skills, including the ability to manage multiple projects and competing priorities simultaneously.
• Experience measuring learning effectiveness and using learner engagement, adoption, and business performance data to continuously improve learning experiences.
• Excellent written and verbal communication skills, including the ability to simplify complex concepts and transform them into engaging, actionable learning experiences.

An ideal candidate also has:

• Experience working in a high-growth, fast-paced SaaS or technology company.
• Familiarity with adult learning theory and instructional design frameworks such as ADDIE, SAM, or similar methodologies.
• Experience designing conversational learning experiences and AI-enabled performance support solutions.
• Experience with information architecture, content strategy, or knowledge management.
• Experience partnering cross-functionally with Sales, Customer Success, Product Marketing, Revenue Operations, and Enablement teams.
• Experience supporting a knowledge management ecosystem and maintaining large content repositories.
• A track record of experimenting with emerging technologies and applying innovative approaches to learning design.