Manage relationships with 50–60 schools across Australia and New Zealand by onboarding users, delivering training, responding to support requests, coordinating bug resolution, analyzing platform usage, maintaining academic calendars, and developing training and pedagogical content. The role focuses on school engagement, retention, and satisfaction while collaborating with product, design, development, content, and data teams.
Toddle is an AI-powered teaching and learning platform for K–12 schools. Built by educators, for educators, it is used by over 200,000 educators across 2,500+ schools in 100+ countries.
Teachers today work 50+ hours a week. Too much of that time is spent navigating fragmented systems and administrative overhead. Our BHAG (Big Hairy Audacious Goal) is to save teachers 10+ hours every week while helping elevate their practices, so that time can go back to what matters most - teaching, learning, and meaningful time with students.
Our approach is three-pronged.
First, Toddle brings the entire teaching and learning lifecycle into one place. Teachers plan and map curriculum, create assessments and gradebooks, maintain student portfolios, communicate with families, and generate progress reports and transcripts - all from a single, coherent system. Toddle also supports adjacent workflows where teachers are closely involved, including attendance, timetables, calendars, accreditation, behaviour management, analytics, and insights.
Second, every layer of the platform is deeply AI-powered. Educators work with a thoughtful AI partner to plan curriculum, create lessons and assessments, assist with grading, write progress report comments, and derive insights from data. Toddle also offers student-facing AI Tutors, enabling highly personalized and immersive learning experiences.
Third, Toddle integrates seamlessly with the broader school technology ecosystem. The platform supports 50+ integrations across SIS platforms, content providers, data & integration platforms, and workspaces such as Google, Apple, and Microsoft.
You can watch our founder and CEO’s overview of Toddle here.
Headquartered in India with a multicultural team across 20+ countries, Toddle is built by former educators and school practitioners who understand the realities of classrooms firsthand. We care deeply about craft, clarity, and reducing unnecessary complexity for teachers. People who thrive at Toddle enjoy building thoughtful systems, care about real-world impact, and are motivated by long-term change in K-12 education.
Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high-growth environment.
The School Success Manager will work with a set of 50-60 schools to deliver the following:
- Onboard: Coordinate the setting up of accounts of new schools
- Train: Work closely with the schools to ensure they are trained in Toddle
- Engage: Proactively look at schools to ensure that they get the most out of Toddle
The School Success Manager will work directly with the School Success Lead and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.
Key Responsibilities:
The School Success Manager role can be split into three key functions: Reactive Support, Proactive Support & Onsite Support.
Reactive Support
- Cater to the training requests received from schools,
- Coordinate the closing of bugs/ requests received from schools through emails or other communication channels
Proactive Support
- Ideate and devise ways to continuously improve our interactions with the schools
- Analyse the usage details from their partner schools and work to improve on the same
- Maintain academic calendars for your partner schools and reach out to them proactively
- Help create training content that we can share with schools to help them use Toddle better
- Help create pedagogical content to support the understanding of the users
Is this someone that looks like you?
- Is passionate about technology and the impact it can create in education
- Is tech-savvy and can quickly learn new technology tools
- Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
- Has prior experience working in a similar role in a B2B organisation (not mandatory)
- Has excellent written and oral communication skills in English
- We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
- Is based anywhere in Western Australia
Excited about the role?
Here are some more benefits:
Flexibility at work
- Work from anywhere - home, co-working space, cafe or even the hills
- Block “no-meeting hours” to enable uninterrupted focused work
Exposure to diverse learning opportunities
- Work across different projects & teams to develop skills outside of your core expertise
Industry best leave policy
- We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
- No cap on the number of sick or casual leaves
- Special paid leaves for childbirth, wedding etc.
- Menstrual leave
No bell curve performance evaluations
- We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
And yes, a super fun and diverse group of folks to collaborate and grow with
Still with us? Here’s the process:
1) Shortlisting:
- Complete the form on this page.
- We’ll check out your application and assess it for a fit.
- If shortlisted, you’ll hear from us within 2-3 days.
2) Interview Process: Typically, we do 2-3 rounds of interviews, a written assignment, and deep reference checks.
3) We value your time and aim to communicate proactively at all stages of your application. You can always reach out with any questions!
Similar Jobs
Fintech • Real Estate • Software • Financial Services • PropTech
Manage inbound homeowner leads through the full sales cycle for Hometaps home equity investment: educate, guide applications to close, coordinate with internal teams, maintain high-volume calls and pipeline in Salesforce and proprietary systems, meet sales targets, and ensure regulatory compliance and excellent homeowner experience.
Top Skills:
Hometap Proprietary HubSalesforce
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Own product strategy, roadmaps, backlogs, and execution for Toast Enterprise’s critical product areas. Partner with engineering, design, R&D, customers, external development teams, and go-to-market functions to deliver strategic features, integrations, and platform offerings. Improve product-market fit for enterprise restaurant customers, monitor team performance and system health, communicate product updates, and advocate for customer needs and AI-enabled product development.
Top Skills:
AgileAi ToolsEnterprise Software
HR Tech • Information Technology • Professional Services • Sales • Software
Manage approximately 200 SMB customer accounts, driving renewals, upsells, cross-sells, and expansion revenue. Own the full commercial sales cycle from discovery through negotiation and contract execution, build customer relationships, identify whitespace, forecast pipeline, and partner with Customer Success Managers and Sales Engineers. The role requires SaaS account management experience, consultative selling, strong negotiation skills, CRM proficiency, and Eastern Time Zone availability, with NYC candidates working hybrid.
Top Skills:
CRMGong EngageHcmLinkedin Sales NavigatorMeddpiccPayroll TechnologySaaSSalesforce
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
