Manager, Strategic Customer Sales

Ready to be a Titan?
ServiceTitan is the world’s leading software platform for the trades, powering the operations, growth, and customer experience of thousands of residential & commercial service and construction organizations. Our end-to-end cloud-based platform helps contractors run more efficient operations, improve profitability, and deliver exceptional service. As the suite of solutions we offer our customers grows and we elevate the ways we engage with, support, and drive expansion across our Strategic Customer base, we’re looking for a proven sales leader to elevate rep performance and help implement effective, scalable processes to accelerate our growth.

We’re growing fast, innovating constantly, and building a team that is passionate, customer-focused, and driven by excellence.

Role Overview

ServiceTitan is seeking a Manager of Strategic Customer Sales to lead a team of sales professionals responsible for optimizing contract renewals and expanding revenue via core platform expansions and adoption of ServiceTitan’s Pro Product modules within a designated book of Strategic Customers. This leader will coach, develop, and scale the go-to-market strategy for an enterprise sales team focused on expanding revenue across ServiceTitan’s largest, most strategic customers.

What you’ll do:

Leadership & Team Development

• Lead, mentor, and coach a team of Enterprise Account Executives focused on expanding revenue across ServiceTitan’s largest partners.

• Develop a high-performance, metrics-driven sales culture with strong rigor around pipeline creation, prospecting, qualification, and closed business.

• Reinforce and elevate a culture rooted in quota achievement, customer-centricity, and strong cross-departmental collaboration

• Provide ongoing training to elevate product knowledge, objection handling, BoB management, and consultative selling skills.

Strategy, Execution, & Cross-Functional Collaboration

• Build and maintain executive relationships, identify and manage upsell & expansion opportunities, and negotiate complex, multi-million dollar contract renewals with high-quality Enterprise clients  

• Implement strategies to help reps balance strategic, long-term account plans with monthly, quarterly, and annual quota targets 

• Drive consistent outbound motion, ensuring strong prospecting activity into large multi-location and high-revenue commercial service organizations.

• Manage forecasting, BoB planning, and growth targets while ensuring high-quality CRM hygiene and sales process compliance.

• Work often with critical business partners across Finance, Success, Implementation, Operations, etc. to collaborate on, maintain, and execute on detailed account plans to drive maximum value creation for ServiceTitan’s largest clients

• Work closely and collaboratively with Sales Engineers on complex requirements and integrations

• Work with our Pro Development Representatives to source business for strategic accounts and with important clients

Customer Engagement & Deal Leadership

• Support reps in high-value enterprise opportunities and 7-figure contract renewals, including discovery, executive alignment, ROI positioning, and multi-stakeholder deal navigation.

• Articulate ServiceTitan’s value proposition for PE-backed multi-location, multi-trade contractors—empowering organizations to leverage AI to modernize operations, improve profitability, and optimize field performance.

• Support pricing negotiations and facilitate collaboration with Legal, Finance, Product, Customer Success, and Implementation teams to drive successful outcomes.

What you’ll bring:

• Bachelor’s degree or equivalent experience required.

• 5+ years of B2B SaaS or ERP sales experience, including at least 2+ years in sales leadership (team lead, manager, or similar).

• Proven experience leading or selling into complex home and commercial services organizations highly preferred.

• Strong understanding of high-complexity sales & renewal motions, pipeline generation, and sales automation tools to scale team operations

• Demonstrated ability to lead teams navigating multi-stakeholder, multi-location enterprise deals.

• Excellent communication, presentation, and executive-selling skills.

• Ability to thrive in a fast-paced, high-growth environment with shifting priorities.

• Strong analytical capability for forecasting, BoB planning, and pipeline management.

• Willingness to travel for team meetings, customer visits, and industry events.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 
Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $176,800 USD - $189,200 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.