Owns tax accuracy, quality, and performance for AI-powered Sales and Use Tax products. Translates complex indirect tax requirements into product specifications, testing strategies, evaluation frameworks, and roadmap priorities. Partners with Product, Engineering, and QA teams to deliver capabilities, investigate failures, and improve customer outcomes. Requires deep multi-state sales and use tax expertise, technology evaluation experience, strong stakeholder communication, and occasional travel.
Role Summary
We are hiring a tax product manager to help build the next generation of AI-powered Sales & Use Tax products. This person combines deep indirect tax expertise with the judgment to shape how an AI product behaves, including defining requirements, prioritizing investments, and delivering solutions to complex customer problems.
The ideal candidate understands sales and use tax across jurisdictions and industries and can translate that knowledge into roadmap priorities and scalable product capabilities. They will work closely with Product, Engineering, and QA teams to drive execution and continually improve product quality and customer outcomes.
This role owns the intersection of tax expertise and product development, serving as the voice of the customer and the authority on tax accuracy while helping shape the future of our tax AI platform.
What This Person Will Do
- Own the tax accuracy, quality, and performance of AI-powered Sales & Use Tax products.
- Translate complex tax requirements into clear specifications for how the product should behave, including what a correct output looks like, where the edge cases are, and how success is measured.
- Partner with Product, Engineering, and QA teams to design, build, test, and launch new capabilities.
- Research and interpret complex tax issues, including taxability, exemptions, sourcing, nexus, marketplace rules, and industry-specific requirements.
- Define testing strategies, evaluation frameworks, and quality standards to ensure accurate and consistent product outcomes.
- Analyze product outputs, identify root causes of failures, and prioritize improvements based on customer impact, tax risk, and business value.
- Lead cross-functional initiatives and help shape the tax product roadmap.
- Collaborate with customer-facing teams to convert field feedback and customer issues into scalable product enhancements.
- Communicate priorities, requirements, risks, and outcomes effectively across tax, product, engineering, and leadership teams.
Experience Profile
Required
- 6-10 years of relevant experience in indirect tax, with a focus on sales and use tax across multiple states.
- Proven ability to apply tax expertise, analytical thinking, and sound judgment to solve complex business, operational, and technology challenges.
- Experience evaluating, testing, or improving systems, processes, or technology used to support tax determination, compliance, or tax operations.
- Ability to balance customer needs, tax accuracy, business objectives, and technical constraints when making decisions.
- Strong communication, collaboration, and stakeholder management skills, with the ability to influence both technical and non-technical audiences.
- Comfortable working in a fast-paced, cross-functional product environment.
- Willingness to travel occasionally for team meetings, customer engagements, and industry events.
Preferred
- Experience defining business requirements, evaluating tradeoffs, and prioritizing solutions in partnership with cross-functional teams.
- Experience working closely with product, engineering, data, analytics, or technology teams to deliver solutions.
- Experience with tax technology, SaaS products, AI-enabled solutions, or large-scale tax automation initiatives.
What Good Looks Like
- Comfortable operating in environments where processes, products, and answers are not always fully defined; focuses on solving problems and improving outcomes rather than becoming frustrated by ambiguity.
- Comfortable sharing opinions, challenging assumptions, and engaging in healthy debate. Advocates ideas with conviction, stays open to other perspectives, and supports decisions even when a different approach is chosen.
- Curious and adaptable, with a genuine interest in learning new technologies, industries, and ways of working.
- Hands-on and pragmatic: willing to dig into data, research tax issues, test the product, and give direct feedback.
- Precise about correctness: can articulate not just that an output is wrong, but why, with authority and a repeatable rule.
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