Managing Director, Workforce Transformation

JOB DESCRIPTION OVERVIEW  

The Managing Director, Workforce Transformation leads CREO's workforce transformation service line. The service line covers workforce transformation, change management, employee productivity, people enablement, workforce/organization strategy. The Managing Director sets the direction for the service line, builds the team that delivers it, and works with leaders across the firm to build workforce and people capabilities into the full CREO service portfolio. 

The role is both a seller and a doer. The Managing Director wins large transformation engagements with client executives and then stays close to the work, leading delivery alongside the engagement teams. We are looking for a leader with consulting experience in life sciences and/or healthcare and a record of selling large transformation programs. 
POSITION RESPONSIBILITIES  

• Set the strategy, offerings, and investment priorities for workforce transformation. 
• ​​​​​​​Turn client demand into repeatable offerings, methods, and tools that the firm can sell and deliver at scale. 
• Own the service line's revenue, margin, utilization, and quality targets. 
• Track how AI and automation change the way people work, and shape offerings that help clients prepare their workforce for that change. 

• Build and maintain senior relationships with CHROs, COOs, CIOs, and other executives at life sciences and healthcare clients. 
• Originate new business and expand existing accounts. Lead pursuits, including solution design, executive positioning, negotiation, and close. 
• Shape large transformation programs in which the workforce and people work is central to the client's business case. 
• Maintain a qualified pipeline and report on it to the firm's leadership team. 

• Advise client executives and stay involved in the work, including executive workshops, steering committees, and key deliverables. 
• Design and lead programs in change management, workforce planning, organization design, skills and reskilling, and productivity improvement. 
• Oversee engagement quality, economics, risk, and client satisfaction. 
• Help clients measure whether employees adopt new systems, processes, and ways of working after launch. 

• Work with the leaders of other CREO service lines to build workforce, change, and people enablement work into their engagements and offerings. 
• Identify where workforce and people work can extend an existing client relationship, and prepare joint proposals with the relevant service line leaders. 
• Share methods, case examples, and talent across service lines so clients see one consistent approach from the firm. 

• Recruit, coach, and retain consultants in the service line.
• Develop future leaders through staffing decisions, mentoring, and regular performance feedback. 
• Represent CREO at industry events, and publish a point of view on workforce topics in life sciences and healthcare. 
   

• 12 or more years of management consulting experience, including time at the Director, Managing Director, or Partner level, or an equivalent senior leadership role. 

• Consulting experience in life sciences, healthcare, or both. 

• A track record of selling large transformation engagements, including originating new business, growing accounts, and leading complex pursuits through close. 

• Experience leading workforce transformation, change management, organization design, employee productivity, or workforce strategy engagements. 

• Executive presence to advise the C-Suite on workforce and organization strategic issues. 

• Experience building and leading consulting teams and managing engagement economics, risk, and quality. 

• A working knowledge of how AI and automation are changing work, and how to prepare a workforce for that change. 

• Strong written and verbal communication and negotiation skills. 

• Willingness to travel to client sites as engagements require. 

• Bachelor's degree required. An MBA or other advanced degree is preferred. 
  ​​​​​​​