MANAGER BUSINESS BANKING OPS PBB
WHAT IS THE OPPORTUNITY?
The Business Banking Operations Manager is responsible for contributing to overall business banking financial objectives by maintaining first-in class service levels for their business banking teams and maintaining all aspects of operational integrity for business banking and colleagues.Co-responsible for hiring, development, and coaching of business banking service oriented colleagues.Provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution while maintaining the highest level of operational integrity.Provides expertise in risk management and loss prevention policies and procedures and is responsible for monitoring and auditing their respective office for compliance with these policies and procedures. Ensure regulatory compliance and colleague adherence to CNB policies and procedures.Works directly with the business banking regional manager to lead with a team approach in meeting the operational risk goals of the entire region. Working with internal sales/service team, will also support business banking BBRM(s) in building and maintaining their client relationships including making joint client calls as needed.Also assists with identifying cross-sell opportunities with existing portfolio, and works with internal partners to identify opportunities for personal client relationships for transfer to other sales colleagues as appropriate.
What you will do

• CLIENT SERVICE
• Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all business banking teams of the group to support client retention objectives and proactively promotes solutions appropriate to clients.
• OPERATIONS
• Responsible for the operational integrity of the business banking region. Is the expert in risk management and loss prevention. Completes, monitors and audits branch certifications and operational reviews. Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure.
• CLIENT FOCUS
• Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
• DEALING WITH AMBIGUITY
• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can manage risk.
• DECISION QUALITY
• Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment: sought out by others for advice and solutions.
• DIRECTING OTHERS
• Is good at establishing clear directions; sets stretching objectives; distributes workflow appropriately; lays out work in well-planned and organized manner; maintains two-way dialogue with others on work results; brings out the best in people; is a clear communicator.
• HIRING AND STAFFING
• Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.
• INTERPERSONAL SAVVY
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• MANAGERIAL COURAGE
• Doesn't hold back anything that needs to be said; provides current, direct, complete and "actionable" positive and corrective feedback to others; lets people know where they stand. Faces up to people problems on any person or situation quickly and directly. Is not afraid to take corrective action when necessary.
• PRIORITY SETTING
• Spends time on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Identifies and eliminates roadblocks and creates focus.
• DRIVE FOR RESULTS
• Can be counted on to exceed goals successfully; is consistently one of the top performers; bottom-line oriented and steadfastly pushes self and others for results.

Must-Have*

• Minimum 5 years of direct client service experience required.
• Minimum 5 years experience in a banking environment required.
• Minimum 5 years of supervisory or management experience required.

Skills and Knowledge

• Excellent knowledge of Bank policies and procedures and regulatory compliance.
• Excellent knowledge of Bank audit procedures.
• Excellent knowledge of Bank products and services.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational and time management skills and ability to prioritize work.
• Excellent problem solving skills.
• Strong, demonstrated leadership and team building skills.

Compensation
Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.