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Octaura is reimagining the way these markets trade, with efficiency, transparency and simplicity at the heart of what we do. We bring trading capabilities, data and analytics together for the first time on a digitized platform–fundamentally transforming the markets and streamlining workflows like never before.
As one of the first associates on the MCS team, you will report to the Head of Market and Client Support to create a world class market and client support program. This role works cross-functionally with Account Management, Product and Tech, and plays a critical function in supporting the growth and success of Octaura and our clients. The MCS team will orchestrate continuous improvements to customer support, onboarding, market surveillance, providing feedback and advising on trends, and will set the bar high for a positive client support experience.
- Act as the primary point of contact for customers inquiring about trade-related issues, including failed trades, trade breaks, trade allocations, and trade settlement
- Research and resolve trade-related inquiries and issues promptly and efficiently, ensuring that all customer interactions are documented accurately in the customer relationship management system
- Work closely with internal teams, including trading, operations, and compliance, to identify and resolve customer issues
- Provide clear and concise explanations to customers on complex trade-related issues, using appropriate language and terminology
- Troubleshoot technical issues related to trading platforms and other trading systems
- Contribute to the development and maintenance of customer support knowledge base and documentation
- Monitor and report on customer feedback and issues, making recommendations to improve the customer experience
Desired experience
- Bachelor's degree in finance, economics, or related fields
- 6 months+ years in client support within FinTech or Financial Services
- Series 7/63 advantageous. Willing to learn and gain certifications also acceptable
- Attention to detail
- Strong communication skills
- Flexible and adaptable to meet the needs of a growing firm
The base pay range for this position in New York is $80,000 - $100,000 annually. Pay may vary depending on job-related knowledge, skills, and experience. Equity and year-end bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Applicants should apply via Octaura's internal or external careers site.
- Competitive compensation and equity
- Flexible Paid Time Off
- Competitive Parental Leave
- Daily breakfast, coffee and snacks in the office
- 90% company-paid healthcare
- Onsite gym & discounted membership
Octaura New York, New York, USA Office
5 Penn Plaza, Suite 6S, , NY , New York, New York, United States, 10001
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