Market Owner

At CluePoints, we’re redefining how clinical trials are run. As the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight software, we harness advanced statistics, artificial intelligence, and machine learning to ensure the quality, accuracy, and integrity of clinical trial data, helping life sciences organizations bring safer, more effective treatments to patients faster.
We’re proud to be an ambitious, fast-growing technology scale-up with a dynamic and diverse international team representing more than 20 nationalities. Collaboration, flexibility, and continuous learning are part of our DNA. 
At CluePoints, you’ll find a culture where you can grow, make an impact, and have fun along the way.Guided by our values of Care, Passion, and Smart Disruption, we’re united by a shared mission: to create smarter ways to run efficient clinical trials and deliver AI-powered insights that improve human outcomes worldwide.
The Role
As Market Owner in our Strategy Team, you’ll help shape the next stage of CluePoints’ growth: sustaining our market-leading position in Risk-Based Quality Management (RBQM) and establishing CluePoints as the market leader for integrated AI-driven SaaS solutions that analyse and interrogate clinical trial data.
Working alongside the Chief Strategy Officer, you’ll shape our market position and turn customer and industry insight into commercial strategy. Your remit will cover a defined market segment: strategic customers, mid-market customers or contract research organisations (CROs). Success will be measured through market penetration, win rate, retention, Net Promoter Score (NPS) and gross margin across the product portfolio.
What You'll be Doing

• Define and execute the go-to-market strategy for new product versions in your market or territory, bringing together the product roadmap, customer feedback, internal expertise and market trends.
• Bring Product Management, Professional Services, Strategic Consulting, Marketing, Sales, Customer Success and Finance together through a cross-functional committee to review strategy, make decisions and agree priorities.
• Ensure teams have the knowledge and resources to market, sell, onboard and support applications and new product versions.
• Partner across teams to develop sales, business development and services or consulting strategies that increase revenue, product adoption and customer retention.
• Build relationships with key customers and executive stakeholders, understand their objectives and challenges, and advise on solutions using CluePoints’ products and expertise.
• Lead user group meetings and other customer communities, using their insight to inform CluePoints’ future strategy and response to developments in clinical trials.

What You'll Bring

• 15+ years’ experience in strategy, business development or product management within SaaS, with a track record of increasing sales, revenue, product adoption and customer satisfaction.
• Strong knowledge of drug development and clinical trials, including their regulatory, operational and technical aspects.
• Experience advising key customers and executive stakeholders, building trusted relationships and translating business needs into practical strategies and solutions.
• The ability to align and motivate cross-functional teams, supported by clear communication, presentation and negotiation skills, sound analytical judgement and an entrepreneurial approach to solving problems.
• A bachelor’s degree or higher in business, engineering or a related field.

Nice to Have

• SaaS experience in life sciences or healthcare.

Benefits

• Private Medical Insurance through Vitality Health (full hospital cover, 24/7 GP, and therapy sessions)
• Group Critical Illness Cover with Aviva
• Life Insurance (death-in-service lump sum)
• Pension Scheme with 9% employer contribution via Scottish Widows
• Opportunities for professional development and sponsored certifications
• A hub-based hybrid model that blends flexibility with purpose — connecting teams through collaboration, learning, and a vibrant social culture.

Equal Opportunities & Data Protection Statement
CluePoints is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Any personal data you share during your application will be processed in accordance with the UK GDPR and the Data Protection Act 2018 and will be used solely for recruitment purposes.By submitting your application, you consent to the processing of your data for recruitment and employment purposes.
At CluePoints, we believe that diverse teams make better decisions and drive innovation. We’re committed to building a workplace that reflects the communities we serve and where everyone can thrive.