Market Researcher, Startups and AI

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The  Research team is part of Stripe’s Design team and works across many types of product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. 

In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research. 

As a Market Researcher, you will partner with marketing, product, and design teams to lead and run research programs that drive customer insights for Stripe's products and go-to-market strategy. This is a full-time role based in South SanFrancisco, CA. This would be an excellent opportunity for an early in career researcher who is interested in diving deep into startup and AI communities. 

You will apply your qualitative and quantitative research skills to build research programs that will inform decisions around customers, products and markets. You will collaborate directly with Marketing and Design teams to translate insights into actions that will drive business impact. You will also collaborate with a diverse group of researchers from many disciplines, skills, backgrounds, and specialties.

• Lead critical research efforts and conduct multi-phase, mixed-method studies that deepen our understanding of the user experience and drive product strategy
• Prioritize research needs and approaches across work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Work in a highly collaborative fashion as a partner to marketers, business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Has 3+ years relevant user research experience working on digital experiences and specialize in generating actionable insights that drive impact
• Has a desire to do hands-on research and work on an early-stage team, from planning and recruiting to analysis and insights delivery  
• Can conduct research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics

• Are a mixed methods researcher, with experience working with startups, developers, or AI companies 
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
• Have a desire to do hands-on research from planning and recruiting to analysis and insights delivery
• Tell compelling stories and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work.
• Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights
• Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
• You’ve built or scaled research platforms, systems, or programs at your workplace