Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

This Content Marketing Manager will play a major role in growing the Catalyst brand and long-term inbound demand function. You will be responsible for strategizing and executing on content and social, ensuring that Catalyst has an industry-leading presence in these critical channels across the web.

As an early member of the marketing team, you’ll gain experience in a wide range of marketing disciplines—content, social, PPC, marketing ops, SEO, demand generation, community, analytics and more. This role reports to the Head of Marketing and is a great opportunity for someone looking to accelerate their marketing career at a fast-growing enterprise software startup. 

Experience as a Customer Success Manager (CSM) is a highly valuable asset for this position.

What You’ll Do

• Create engaging B2B/SaaS content on topics important to the Customer Success space
• Partner with Community to develop Catalyst’s voice online and execute on our social strategy
• Use demand generation techniques that drive prospects into and through our funnel
• Use data and ROI analyses to guide our content and social strategy
• Be Catalyst’s editor-in-chief and manage all content initiatives and contributors
• Work with design and development to develop content projects from ideation through launch
• Host virtual events (webinars, panels, etc.) on topics important to Customer Success professionals
• Leverage on-page SEO techniques to quickly grow Catalyst’s organic search presence
• Find ways to scale our content presence both on and off the Catalyst website
• Work cross-functionally to incorporate input from Sales, Customer Success, and Product into content marketing strategy 

What You’ll Need

• Demonstrated experience as a content creator in the Customer Success space
• Passion for Customer Success and the CS community
• Familiarity with the Customer Success industry, thought leaders, products, etc.
• Fluency in the latest social media trends and platforms like LinkedIn, Twitter, and Instagram
• Exceptional writing and editing skills
• Understanding of on-page SEO best practices
• A data-driven mindset and understanding of Google Analytics

Why You’ll Love Working Here!

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you're continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.