Multinational Operations Manager

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Summary

The Multinational Operations Production Manager is responsible for overseeing and optimizing insurance operational processes across multiple countries and business lines. This role leads cross-border teams, ensures compliance with diverse regulatory requirements, and drives operational excellence to deliver efficient, consistent, and high-quality insurance services worldwide.

Key Responsibilities

1. Global Operations Oversight

• Manage and coordinate day-to-day insurance production activities (e.g., policy issuance, renewals, endorsements, and collections) across all regions.

• Lead the operations team, ensuring alignment with global standards and local market needs.

• Develop and implement standardized operational procedures, workflows, and best practices.

2. Process Optimization & Efficiency

• Analyze and streamline end-to-end operational processes to eliminate bottlenecks, reduce redundancies, and improve turnaround times.

• Identify and implement process improvements and automation opportunities in collaboration with local teams.

• Monitor and report on operational performance, driving continuous improvement initiatives.

3. Regulatory Compliance & Risk Management

• Ensure operational processes comply with all relevant international and local insurance regulations.

• Coordinate with compliance and legal teams to proactively identify and address regulatory risks as required.

• Support audits and maintain accurate documentation of operational controls and procedures as required.

4. Cross-Border Coordination & Integration

• Facilitate knowledge sharing and adoption of best practices among regional operations teams.

• Support integration of new business lines into global operational frameworks.

• Foster a culture of collaboration and continuous learning across diverse teams and geographies.

5. Performance Management & Reporting

• Develop, track, and report on key operational metrics (e.g., cycle times, error rates, customer satisfaction, productivity).

• Provide actionable insights and recommendations to senior management for strategic decision-making.

• Lead root cause analysis and corrective action planning for operational issues.

6. Strategic Support

• Collaborate with IT, underwriting, claims, and customer service teams to ensure seamless end-to-end service delivery.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Insurance, Operations Management, or related field (Master’s preferred).

• 7+ years of experience in insurance operations or production management, with at least 3 years in a multinational or multi-regional environment.

• Proven experience managing international and global teams and complex operational processes.

Skills & Competencies

• Deep understanding of insurance operational processes (policy admin, claims, renewals, etc.).

• Strong process improvement and project management skills (Lean, Six Sigma certification a plus).

• Excellent leadership, communication, and stakeholder management abilities.

• Analytical and problem-solving mindset, with attention to detail.

• Ability to work effectively across cultures, time zones, and organizational boundaries.

• Fluency in English required; additional languages a plus.

Key Performance Indicators (KPIs)

• Operational efficiency (cycle times, productivity)

• Error and rework rates

• Compliance audit results

• Customer and internal stakeholder satisfaction

• Cost savings and process improvement outcomes

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $125,000 - $150,000.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.