The National Account Manager is responsible for managing relationships with strategic customers, driving sales growth, and implementing solutions while providing effective customer service.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:The National Account Manager is a sales professional who is responsible for implementation of strategies and relationships with large strategic customers that utilize The Home Depot at a national level. This role manages national customers that have business based in the NAM's region. This position has the ability to identify current buying cycles as well as future buying opportunities in an effort to show year over year portfolio growth. The NAM should have the ability to develop relationships and create a large support network within the organization. Communication with executive leadership of large corporations with a multi-state footprint is essential.
Key Responsibilities:
- 40% Schedule and complete sales calls with portfolio customers to drive sales growth and solution implementation. Educate customers on the services and products offered by The Home Depot. Address customer issue's and queries in a timely manner.
- 25% Establish strategic relationships, demonstrate strong customer service and effective management of portfolio accounts.
- 25% Work with Director Outside Sales and National Pro Managers on lead development, account management and category sales drivers.
- 10% Conduct coaching and training of Pro field associates on pro processes and drive store level implementation of national customer solutions.
Direct Manager/Direct Reports:
- This position reports to Director Outside Sales
- This positon has 10+ Direct Reports
Travel Requirements:
- Typically requires overnight travel more than 50% of the time.
Physical Requirements:
- Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Strong written and verbal communication skills
- Project Management experience
- Microsoft Office knowledge
- Knowledge of CRM tools
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Outside Sales experience
- Ability to implement sales strategies and create effective sales presentations
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