National Accounts Senior Metrics Consultant

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Senior Metrics Consultant provides administrative support and customer service to one or more large group insurance clients. The Senior Metrics Consultant works with Client Service Consultants on the account team, Account Executive and other internal partners to manage the customer relationship. The Senior Metrics Consultant performs client services tasks, but with a focus on reporting and metrics.
Key Responsibilities

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Create an exceptional customer service experience to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and both internal and external strategic planning process.
• Develop a strong partnership with Financial team in completion of client reports; analyzing results and identifying trends.
• Oversee and coordinates implementation of the addition of MetLife products.
• Under minimal supervision, establishes, compiles, analyzes, and creates reports of customer benefit program data, including customer employee data analysis, status of major initiatives, escalating issues, and potential solutions.
• Act as a liaison to assist with problem resolution and troubleshooting, including coordinating internal and external resources.
• Provides project management support to various initiatives.
• Develop and lead client presentations, including audits and strategic planning meetings.
• Leads the creation of client specific processes.
• May act as a project leader and provides guidance to lower-level staff members.
• Participates in strategy meetings, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
• Input and ensure accuracy of data in MetLife systems.
• Perform other related duties as assigned or required.

Required Qualifications

• 5+ years of relevant experience required, including knowledge of other Employee Benefit programs (e.g., Disability & Absence, Life Insurance) and relevant Federal and State Laws
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

Preferred Qualifications

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management.
• Bachelor's degree.

The expected salary range for this position is $89,700 - $105,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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