Network Delivery Manager

Grow with us
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity
Ericsson is looking for a Network Delivery Manager (NDM) to join our Ottawa-based team. In this senior, customer-facing delivery leadership role, you will own end-to-end delivery of network software and feature outcomes across major North American CSP accounts - from pre-GA trials and prototypes through general availability, rollout, maintenance, and back-mapping. You will serve as the bridge between Ericsson's R&D teams and end customers, translating technical output into safe, efficient live-network deployments. This role operates on a quarterly release cadence and is central to ensuring that planned network changes land correctly and deliver clear customer value.
What you will do

• Lead end-to-end delivery of quarterly software releases independently into customer networks
• Act as the primary R&D voice to the customer, owning all customer communication and managing release scope
• Handle escalations and drive de-escalation across KPI impacts, network crashes, and customer queries
• Use dashboards and analytics tools (e.g., OPM / CX Network Analytics) to monitor performance, quality KPIs, and delivery health
• Apply AI tools as an integral part of day-to-day delivery work
• Manage risk and "First Time Right" principles on network changes, including back-mapping, correction releases, and prototype activations
• Collaborate with internal stakeholders (Customer Engagement Managers, Market Area Managers) and external customers including AT&T, Verizon, T-Mobile, Rogers, and Bell

Join our Team
The skills you bring

• Demonstrated program management discipline - the ability to plan, track, and drive complex deliveries independently
• Strong customer-facing leadership with experience managing senior stakeholder relationships
• Ability to simplify and communicate complex technical concepts clearly to diverse audiences
• Technical breadth in RAN/network software - comfortable engaging with and challenging technical data, without needing to be a deep technical expert
• Familiarity with AI tools and a curiosity for adopting new technologies
• Comfort navigating ambiguity and managing unknowns; self-driven with an end-to-end ownership mindset
• Experience with escalation management and the ability to de-escalate high-pressure situations
• Availability for on-call support during release windows; occasional travel may be required

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa (Country/ City)
Job details: Product Development Leader
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is $136,000.00 - $178,500.00
Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.