Network IT Tech Coordinator

Who We Are: 

Prospect Schools is a high-performing, intentionally diverse K-12 college preparatory charter network serving nearly 3,000 students across seven schools in Brooklyn. We are a growing organization and expanding our network across Brooklyn from 6 to 9 schools in the coming academic year. Prospect Schools models its curriculum on the renowned International Baccalaureate Program, a rigorous program that raises the level of academic responsibility for students while preparing them to be global citizens. Our network is dedicated to the mission of preparing a diverse student body to have a positive impact on society and develop a lifelong passion for learning, guided by our core values:

• Curiosity: Develop sound judgment and intellect by asking questions confidently and thinking critically

• Care: Support others by grounding every action in empathy while championing equity and inclusion

• Persistence: Grow and learn by solving problems with determination, creativity, and tenacity

• Passion: Succeed by approaching challenges with excitement, enthusiasm, and self-assurance
  Location: Central Office

The Opportunity: 

This position will report to the Director of IT Operations and works closely with academic leadership and faculty. The ideal candidate possesses a passion for innovative technology use in education and has a strong background in technology support. S/he is fully dedicated to the mission of Brooklyn Prospect, and committed to keeping the academic and personal success of our students as a core focus while striving to grow professionally and support the operational excellence of the school. Candidates should have an interest or experience in education, and be committed to growing in our organization as we expand. 

Essential Duties & Responsibilities: 

Technology Support & Management

• Receive incoming tech support requests from faculty & staff and effectively troubleshoot issues, prioritizing for urgency and seeking outside support as needed
• Report resolutions or escalate issues that cannot be resolved within the resources of the help desk
• Customer service, regular communication with end-users
• Maintain proper documentation of issue-resolution results and techniques
• Collaborate effectively with managed service providers to achieve consistent and reliable network connectivity and equipment functionality, ensuring help desk tickets are placed as needed and quickly resolved

Asset Management

• Ensure proper use, reliability and safekeeping, and inventory tracking of BPCS technology assets (copiers, printers, computers, projectors, SmartBoards, etc.)
• Advise on new technology purchases
• Assist in the maintenance of, use, and implementation of organization-wide information systems and platforms
• Set up, configure and distribute laptops to new staff, and ensure classrooms are properly equipped with appropriate technology at start of each new year

Technology Integration

• Effectively communicate technical information to non-tech oriented colleagues
• Proactively find more and better ways to effectively integrate technology with the academic programming of our schools
• Encourage and support the use of technology to enhance learning
• Lead regular professional development with faculty and staff around technology use at BPCS
• Serve as Google account administrator to manage end-user accounts, groups and site services

General

As part of a growing organization, contribute toward the development of standard operating procedures in all areas of influence, and continue to find new ways to improve quality and efficiency

• Assist with other duties as needed, and provide general support of the BPCS mission in whatever way possible
• **The critical features of this role are described above, but not all encompassing.

About You:

• MAC and Google apps expertise desired

• Tier 2 support experience preferred

• Strong communication skills

• Strong organization, prioritization skills

• Ability to develop and implement strong systems

• Consistent follow-through

• 1+ years working experience in a relevant field; experience in a school environment preferred

• Able to independently advance work towards goals without significant oversight from manager

• Collaborative spirit and a team oriented player

Salary:

The salary range for this role starts at $63,000, then increases based on years of experience. Our salaries are set through a lens of equity, and based on an individual’s skills, education, and years of experience relevant to the role. At Prospect Schools we remain committed to providing competitive salaries.

Our Benefits: 

• Medical, dental, and vision insurance

• Paid Time Off (PTO) or Paid Sick Time (PST) based on date of hire and hours worked per week

• 401(K) and Roth IRA with a 4% employer match with a 3-year vesting schedule

• Flexible spending accounts, including Transit Commuter Options, Health Care FSA and Dependent Care FSA options

• Ancillary insurance, including Basic Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance

• Employee Assistance Program with free expert support services to assist with a variety of life issues

Prospect Schools is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance you may contact us at: [email protected].

The essential functions of this job are described above; they may be subject to change at any time due to reasonable accommodation or other reasons.