Network Support Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
This position is responsible for the staging, implementation, operational support, and troubleshooting of the local Comcast LAN environment. The role supports enterprise data, wireless, voice, and video services and serves as an escalation point for complex LAN and wireless issues. The engineer collaborates with internal Comcast customers and cross-functional engineering teams across all business units.
Job Description
Job Responsibilities

• Provide advanced engineering support for local LAN services, including data, voice, video, and wireless.
• Serve as an escalation resource for complex LAN and wireless connectivity issues.
• Perform switchport configuration and VLAN changes; troubleshoot Layer 1 and Layer 2 connectivity issues.
• Install, configure, and support network hardware including switches, firewalls, wireless access points, and security tools.
• Conduct wireless troubleshooting and surveys using diagnostic tools such as Netscout AirCheck G2.
• Proactively identify network issues, trends, and risks and recommend corrective actions.
• Partner with Network Engineering and Corporate IT teams during outages, upgrades, and technology refreshes.
• Provide remote and on-site smart hands support for engineering initiatives as required.
• Maintain accurate documentation of network changes, procedures, and troubleshooting activities.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Engineering, or a related technical field, or equivalent work experience.
• Strong understanding of Layer 2 networking concepts including VLANs, trunking, and spanning tree.
• Hands-on experience with Cisco enterprise switching platforms, including Cisco 4510, Cisco 9300, or equivalent.
• Working knowledge of structured cabling standards, including Category 6 copper and single-mode/multimode fiber optics.
• Experience supporting enterprise wireless networks.
• Strong troubleshooting, documentation, and communication skills.

Preferred

• Experience in a large enterprise or service provider environment.
• Familiarity with network monitoring and diagnostic tools (e.g., NetScout).
• Exposure to Layer 3 networking fundamentals.
• Experience supporting voice and video services over IP networks.
• Relevant industry certifications such as CCNA or equivalent.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Network Layers; Trunking; Virtual Local Area Network (VLAN); Spanning Tree Protocol (STP); Cisco Technologies
Salary:
Primary Location Pay Range: $88,120.56 - $132,180.84
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years