NQDC Administration, AVP

Position Summary:

The NQDC Administrator will work with existing and new NQDC clients to ensure their experience with MSatWork’s NQDC offer meets and exceeds their expectations.  The NQDC Administrator is the forefront of the Client Engagement strategy working with the sales consultants, clients, and implementation and service teams.   

The candidate is expected to provide subject matter expertise for NQDC plans to various groups, including Morgan Stanley branch office staff, service desks, WM Operations, Retirement Product and WM Technology, etc.

The NQDC Administrator is expected to lead plan implementation up to and including the initial enrollment.  They will work with the Implementation Specialist and the day-to-day external Client Administrator.  Ongoing, the NQDC Administrator will engage with their assigned clients to support their enrollment season, consistent contributions and distributions, as well as all administrative and reporting needs to record keep their plans with Morgan Stanley at Work.

 Responsibilities include, but are not limited to: 

• Supports sales, plan implementation, and service teams with the onboarding and servicing of new Morgan Stanley at Work clients, including takeover plans from competitive vendors

• Administer NQ deferred compensation programs from initial eligibility and enrollment to ongoing contributions and distributions

• Perform monthly and quarterly audits and reconciliations on behalf of assigned clients

• Prepare and deliver robust annual funding analysis based on client expectations

• Monitor and ensure compliance with global regulatory tax, and securities requirements, including 409A criteria.

• Collaborate with external stakeholders including Payroll, Finance, HR, Treasury, and Tax, as needed.

• Maintain annual and semi-annual event calendars for assigned clients and proactively engage in preparation to support timely administrative activities required by MS At Work and the Client.

• Strong organizational and project management skills with experience in process improvement.

• Identify ways to align service models across the full book of business, ensuring not only scalability but also optimal value creation

• Responds to escalated client inquiries, maintains documentation of communications, existing issues, and issue resolutions.  Engages senior level management to support resolution where needed.

• Identify opportunities to streamline and optimize the service offering

• Proactively suggest improvements to the NQDC product and platforms teams

Required Experience, Skills, and Qualifications:

• 5-7 years relevant financial services industry or related experience with a focus on Nonqualified Deferred Compensation product management, service management and/or NQDC plan operations

• Well-developed client relationship building and management skills

• Strong project management, process development and communication skills

• Extreme attention to detail, and comfort with compliance language and processes

• Clear and confident communicator, customer service oriented

• Highly organized and able to work on multiple projects and in cross functional groups simultaneously

• Advanced knowledge of Microsoft Office suite necessary; including Word, Excel, and PowerPoint

• Strong sense of ownership, accountability, and entrepreneurial spirit

• Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenges.