Office Manager (in office)

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoTitleVest is located in the heart of Midtown Manhattan and has a diverse and inclusive culture of success-oriented professionals delivering the highest level of service excellence to its customers.
The Office Manager directs the daily work activities and staff engaged in office operations, including communications, front desk management, copy services, mail and courier services, records retention, and general administrative support. This role ensures the efficient functioning of the office environment, maintains high service standards, and supports business operations through effective coordination of people and resources.
This is an in-office position located at 110 E 42nd St, 10th Floor, New York, NY

What You’ll Do

• Manage front desk operations and supervise receptionist staff to ensure a professional, responsive, and welcoming environment.
• Coordinate and maintain office space to ensure cleanliness, organization, and overall workplace functionality.
• Direct work activities related to office communications, copy services, mail distribution, courier services, and records retention.
• Assign work to administrative staff, determine scheduling, and monitor and review staff performance.
• Develop and supervise programs to maximize utilization of office services, systems, and equipment.
• Review mailroom operations and organize courier/mail runs to ensure efficient pickup and delivery of company mail.
• Maintain liaison with postal authorities and courier service contractors.
• Oversee the records retention program, including maintenance, retrieval, and archival storage of company files and records.
• Establish and maintain procedures for records retention schedules and logs.
• Coordinate company communication systems, including telephones, fax machines, and related equipment.
• Supervise copy services, including evaluating requirements, equipment capabilities, utilization, and placement.
• Implement and enforce office procedures and operational standards.
• Serve as liaison with sub-tenants, providing billing support and other assistance as directed.
• Act as primary point of contact with building management for maintenance, facilities coordination, and operational needs.
• Manage vendor relationships, including placing orders for office supplies and ensuring appropriate inventory levels.
• Investigate and negotiate contracts to secure cost-effective pricing for office supplies and services.

What You’ll Bring

• 5+ years of administrative experience
• Supervisory experience preferred
• High School diploma or equivalent

• Broad office services experience, including knowledge of equipment capabilities, operating procedures, and office practices.
• Demonstrated ability to design, develop, and execute complex projects within a functional area.
• Strong ability to establish and maintain effective working relationships across management levels, functional groups, and business units.
• Skilled at influencing others, gaining alignment in sensitive situations, and preserving professional relationships.

Pay Range: $70,100.00 - $93,500.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.