Onsite Implementation Specialist - NexCloud/ Nextech Select (Remote - US)

Essential Functions

Client Training:
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Complete practice assessments and workflow analysis guided by industry best practices.
Instruct clinical and non-clinical staff on the proper use of software applications.
Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
Perform additional responsibilities as assigned based on business needs.
Issue Resolution and Optimization:
Investigate and resolve client issues during implementation and go-live.
Identify opportunities for workflow improvement and optimization post-go-live.
Collaboration:
Partner with internal teams to ensure successful implementation and alignment with client needs.
Communicate effectively with clients and team members to ensure alignment and satisfaction.
Travel:
75%+ long-distance or air travel required.
Travel to and from customer locations.

Minimum Requirements

• 3 years of experience in the Healthcare IT industry, specifically software implementation
• Knowledge of or applicable experience with NexCloud or Nextech Select
• Ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent time management and organization skills
• Proven ability to solve problems creatively.
• Ability to travel 75%+ long-distance or air travel

Preferred Qualifications

• Ability to travel 75%+ long-distance or air travel
• 3 years of experience in the Healthcare IT industry, specifically software implementation
• Ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent time management and organization skills
• Proven ability to solve problems creatively.

Working Environment/Physical Demands

This role is open in all states within the United States except for: California, New York, Washington and Colorado.
Work occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnel.
Periods of stress may occur due to project deadlines or travel demands.
Activities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-related.
Long-distance or air travel required.
Travel to and from customer locations.