Operational Risk Management - U.S Business ORM

Description and Requirements
The Team You Will Join
Join our Global Risk Management Group, where you'll play a key role in safeguarding the company, ensuring we deliver on our commitments to customers and stakeholders, and driving responsible growth. As part of our team, you'll identify, monitor, and mitigate both financial and non-financial risks across the organization. Leverage your expertise as the second line of defense to advise our business on effective risk management strategies. This means challenging ideas, implementing robust controls, and enforcing guardrails to foster responsible business growth. Join us in advancing MetLife's legacy of trust through exemplary risk management practices.
The Opportunity
The Consultant, U.S. Operational Risk Management (ORM), supports the implementation and ongoing execution of the Non-Financial Risk Management Framework across U.S. businesses. This role partners with business and functional leadership to proactively identify, assess, monitor, and mitigate operational risks aligned with strategic priorities.
The Consultant plays a key role in providing independent risk insights, strengthening risk governance, and enabling informed decision-making. This role will also contribute to risk assessments for high-impact initiatives and support the advancement of data-driven and technology-enabled risk management capabilities.
Key Responsibilities

• Provide risk governance guidance and ensure adherence to the Non-Financial Risk Management Framework, maintaining visibility into risk events, issues, and remediation progress.
• Monitor risk exposures against defined risk appetite and tolerances, highlighting gaps and recommending actions.
• Partner with business leaders to deliver risk insights, identify emerging risks (e.g., strategic initiatives, AI, transformations), and influence mitigation strategies.
• Support development of risk analytics, dashboards, KRIs/KPIs, and reporting to inform decision-making and strengthen risk culture through training and communication.
• Implement and standardize risk management tools, processes, and assessments, ensuring consistent ORM coverage and integration of emerging technologies.

Required Qualifications

• Bachelor's degree (or equivalent) with 3-5 years of experience in risk management, audit, operations, or related fields
• Strong knowledge of operational risk frameworks and control environments, ideally within financial services or insurance
• Proven ability to partner with and influence senior stakeholders
• Strong analytical, problem-solving, and communication skills
• Ability to synthesize complex data into clear, actionable insights

Preferred Qualifications

• Experience with risk analytics, reporting tools, and dashboard development
• Understanding of regulatory expectations in insurance or financial services
• Exposure to emerging risks (e.g., AI, automation, digital transformation) and relevant professional certifications (e.g., CRMA, FRM, CPA, CIA)

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $85,000 - $99,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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