About Keyfactor
Our mission is to securely connect the world — humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other — moving fast, thinking big, and showing up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!
Title: Operations Analyst
Location: United States; Remote (EST or CST preferred)
Experience: Associate
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
A developing Operations Analyst contributes to maintaining efficient workflows and operations within Keyfactor’s Services organization, serving as an escalation point for service sales inquiries and leading the creation of accurate SOWs and Service SKUs across functions.
Applicants must be legally authorized to work in the United States.
RESPONSIBILITIES
- Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs
- Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices
- Collect End-Customer requirements and collaborate in drafting Level of Effort estimates.
- Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team.
- Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products.
- Field complex questions on service methodology and delivery best practices.
- Implement new processes and procedures to support hyper-growth.
- Review and analyze delivery services data to improve sales workflows and scoping processes
SKILLS AND QUALIFICATIONS
- Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience.
- In-depth understanding of operations analysis principles and methodologies.
- Experience in analyzing and interpreting data to identify trends and insights.
- Average understanding of technology such as software, networking, and system development.
- Average experience interacting with 3rd party reseller/service providers/partners.
- Effective written and verbal communication skills with the ability to articulate complex ideas clearly.
- Ability to influence and persuade team members through effective communication.
- Average analytical, time management, and prioritization skills.
- Ability to work independently, mentor junior team members, and contribute to process improvements.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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