Operations Associate- Rose Advisors

Rose Advisors – A Hightower Company is an industry-leading financial services firm providing objective wealth management advice supported by a unique platform, compelling brand, and inspiring culture.  Our team of financial professionals strives to make a positive impact on our clients’ financial futures through personalized financial planning and custom investment management. We actively listen and work collaboratively with clients to understand their financial goals and build tailored strategies to help achieve financial success. As a fiduciary, we act solely in the best interest of our clients. Providing objective advice and transparent solutions is more than just our mission — it is our duty.

The Role

We are seeking a Operations Associate who is a multi-tasker at heart, with strong communication skills and a problem-solving mindset that thrives in a fast-paced and evolving organization. Our ideal candidate is coachable, has a willingness to learn, and consistently performs at a high level under variable workloads. This person should be comfortable working across the team, communicating proactively and following up with colleagues to help keep the team moving forward. As a rapidly growing company, opportunities for internal growth and career development are plentiful.

Responsibilities

• Coordinate the team’s day-to-day workflow by tracking assignments, priorities and deadlines, following up on outstanding items, and proactively identifying anything requiring additional attention.
• Develop and maintain consistent workflows and processes that keep the team organized and ensure client-related responsibilities are handled accurately and on time.
• Support the administration of client financial accounts, including account maintenance, money movement, documentation and other operational needs.
• Review daily account activity, fund transfers and prior-day transactions to ensure accuracy and timely resolution of outstanding items.
• Support project-oriented assignments and broader firm initiatives, including maintaining the accuracy and organization of the client database, coordinating with internal stakeholders and helping drive projects through completion.
• Maintain accurate client records, files and documentation, provide administrative and office support as needed, and continually look for opportunities to improve organization, efficiency and team processes.
• Take initiative to continuously develop skills and industry knowledge to strengthen your contribution to the team and enhance the overall client experience.

The Person

The candidate should have strong professional verbal and written communication and interpersonal skills, as well as the ability to motivate self and others to deliver high-quality output, possibly within tight timeframes. The position requires the willingness to work a flexible schedule, including. select travel, and offers an attractive development path within Hightower.

The ideal candidate will have experience and attributes in the following areas:

• Strong interpersonal skills and an innate ability to build immediate rapport with personnel and clients.
• Solid understanding of advisor needs; experience in delivering client-focused solutions.
• Demonstrable experience in developing efficient strategies to support growing advisory practice.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

Required Skills/Experience

• 1-3 years of experience in Financial Services preferred, but relevant experience outside the industry would be considered.  
• Previous work experience, including internships involving customer service or financial analysis, is preferred.
• Experience with Salesforce or another client relationship management (CRM) platform is welcomed
• BA/BS degree in finance or related field preferred.
• Experience in MS Office applications, such as Word, Excel, Powerpoint, etc.
• Detail-oriented with ability to prioritize and organize workflow
• Self-starter and able to work independently
• Ability to work effectively in a team environment
• Flexible and willing to perform other tasks as assigned
• Willingness to become registered (Series 7/66) within 12 months.
• Relocation is not offered for this opportunity

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• Base salary of $80,000-$90,000 plus discretionary bonus (exact base salary amount will be dependent on experience)

Hightower’s Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA). 

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.