Operations Associate

Policybot is building the data infrastructure that powers how healthcare decisions are made. We normalize and structure complex payer policies to enable clearer coverage decisions, faster patient access, and smarter product strategy. We’re a small, mission-driven team working at the intersection of healthcare, data infrastructure, and AI.

You’ll wear many hats and work closely with the cofounders and engineers to keep the engine running and scale up operations. This role is ideal for someone entrepreneurial, highly organized, and excited to make an outsized impact in a small, fast-moving startup. Key responsibilities may include:

Customer Success

• Respond to ad hoc customer support requests

• Share your domain expertise with customers, consulting on their Policybot integration
  

Product & Research Analysis

• Research health insurer offerings and translate unstructured payer coverage and data into product requirements

• Build dashboards to track customer usage and identify at-risk customers
  

Bug Triage and Workflow Organization

• Track and organize incoming bugs or feature requests

• Coordinate priorities between product and engineering
  

AI Tooling and Code Automation

• Use AI tools (ChatGPT, CoWork, etc.) to automate our operational processes

• Help prototype internal tools to streamline repetitive tasks, such as automating the reporting and triaging of bugs and product requirements
  

Ops-as-Needed

• Take on miscellaneous tasks across customer success, process-building, and data wrangling as they arise

• Monitor changes shaping the insurance landscape and identify any broader market trends

• A generalist and quick study. You’re comfortable moving between tasks, tools, and domains

• Curious about healthcare, excited by startups, and serious about execution

• Self-starter: can operate independently with minimal oversight

• Detail-oriented organizer who can take chaos and turn it into operational systems

• Scrappy, resourceful, and able to figure things out independently to hit tight deadlines
  

Must-Haves

• Based in NYC or Boston area (in-person meetings required occasionally)

• Subject matter expert in payer policies, medical billing, prior authorization, pharmacy benefits and related topics

• Prior exposure to startups, research teams, or high-paced environments

• Comfort with spreadsheets, docs, and AI tools (especially GPT-based tools)

• Healthcare industry experience (payer, provider, digital health, etc.)

• At least 3+ years of professional healthcare industry experience

• 1+ years of operations-related experience
  

Nice-to-Haves

• Programming or scripting experience (SQL, or similar)

• Experience working with AI tools (Copilot, Cursor, ChatGPT, Cowork, etc)

• Experience with project and/or product management

• Experience working at a tech company with engineering counterparts

• Develop expertise in AI tooling

• Work directly with experienced co-founders and gain exposure across all parts of the company

• Be an early operator with real influence on how the company grows and scales over the next few years

• Flexible schedule, remote-friendly, opportunity to grow into a larger role
  

• Founding equity

• Health insurance stipend

• 401K

• Learning stipend

• Wellness stipend

• Unlimited PTO

Have questions? Email us at [email protected].