Oversees daily operations for a sewer, drain cleaning, and plumbing service company. Manages staffing, HR administration, performance processes, safety programs, OSHA documentation, facilities, company vehicles, equipment, and operational standards. Builds processes, documentation, and accountability while supporting employees, technicians, vendors, leadership, and customers. Requires hands-on operational leadership experience in plumbing, sewer, drain cleaning, excavation, utilities, or related field service.
Operations Manager — Sewer, Drain Cleaning & Plumbing
Position Summary
The Operations Manager is responsible for overseeing the day-to-day operational infrastructure of the company, with accountability for people, facilities, equipment, safety, fleet, customer service, and operational standards.
This is a hands-on leadership role requiring prior experience in the sewer, drain cleaning, plumbing, or closely related field-service industry. The Operations Manager works across office operations to ensure employees have the people, tools, equipment, training, processes, and support necessary to perform their jobs safely and effectively.
The ideal candidate understands the realities of a fast-paced service business and is equally capable of solving an immediate operational problem and building the systems needed to prevent that problem from recurring.
- Oversee day-to-day HR administration and employee-related operational matters.
- Maintain the company culture built around safety, professionalism, accountability, teamwork, and customer service.
- Partner with leadership to determine staffing needs across field and office operations.
- Establish and maintain clear job descriptions, roles, responsibilities, and performance expectations.
- Manage the performance review process, including annual reviews and periodic performance check-ins.
- Lead the company’s safety program and reinforce a strong safety culture across field and office operations.
- Maintain required OSHA documentation, training records, safety policies, and incident reporting.
- Oversee the company’s facilities and ensure buildings, yards, storage areas, and workspaces are safe, organized, secure, and properly maintained.
- Oversee company vehicles, including maintenance, inspections, registrations, insurance, repairs, and replacement planning.
Qualifications:
- Minimum 5+ years of operational leadership experience within sewer, drain cleaning, plumbing, excavation, utilities, or a closely related field-service environment preferred.
- Strong understanding of customer service within a residential and/or commercial service environment.
- Ability to create structure, processes, documentation, and accountability.
- Experience handling employee relations, performance management, onboarding, and day-to-day HR responsibilities.
- Strong judgment and problem-solving skills, particularly in a fast-moving environment where priorities can change quickly.
- Strong communication and leadership skills with the ability to work effectively with ownership, managers, office staff, technicians, vendors, and customers.
Salary Rabge: $105,000.00 - $135,000.00/Annually, based on experience.
Joseph L. Balkan Inc. Richmond Hill, New York, USA Office
Richmond Hill, NY, United States
Similar Jobs
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Manage daily operations across Airwallex’s Americas financial partner network, including onboarding, offboarding, account management, partner requests, and cross-functional deliverables. Build scalable partner processes, repositories, playbooks, QBRs, reporting, and performance mechanisms. Coordinate with Risk, Legal, Compliance, Product, and Operations; identify gaps and risks; manage escalations; and strengthen partner relationships. The role is hybrid in New York and requires strong judgment, organization, communication, and project management skills.
Gaming • Information Technology • Mobile • Software
Manage global business immigration operations, including US and Canadian casework, visa deadlines, paralegal supervision, provider coordination, compliance tracking, escalations, and stakeholder support across EMEA and APAC. Partner with Immigration Counsel, HR, Talent Acquisition, employees, and external advisers to improve processes and deliver consistent, high-quality immigration services.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Build and improve Commercial Operations processes, workflows, governance, reporting, and systems. Partner with sales, finance, data, technology, and business teams to translate needs into scalable solutions. Support deal workflows, segmentation, territories, pricing, quotas, and incentives while leading cross-functional initiatives from discovery through adoption and creating guidance for new ways of working.
Top Skills:
Crm PlatformsMicrosoft Dynamics 365Reporting Platforms
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
