Supports marketplace operations by coordinating instructor outreach, staffing and matching, issue resolution, onboarding, quality tracking, and candidate review. Documents and improves processes, implements AI-based workflow automations, manages email and SMS communications, and develops KPI reports and dashboards. The role also contributes to operational playbooks, special projects, and scaling initiatives in a startup environment.
About Togetherhood
Togetherhood is revolutionizing enrichment and education for children from preschool to high school. We are a fast-growing technology marketplace that makes it super simple for passionate instructors to connect with communities to create world class afterschool enrichment programs.
We serve schools, community based organizations, and residential communities. Our mission is to infuse every community with high quality enrichment and education.
Position Details
We are seeking a resourceful and systems-oriented Business Operations Specialist to join our Operations team (supply side of marketplace).
This role will be cross-trained on a variety of Operational areas, and is therefore great for someone who is interested in learning Operations at a mission-driven, early-stage startup.
What You’ll Do
- Own and Execute Key Operational Processes
- Coordinate with the Community Operations Lead to manage outreach to instructors to ensure Day 1 readiness
- Support our Business Operations Lead with day-to-day staffing requests and instructor matching
- Troubleshoot instructor concerns within our ticketing support system
- Track and document quality concerns, statuses, confirmations, and class-level notes
- Support with new instructor onboarding and engagement
- At peak seasonal times, support our Talent Acquisition team to review candidate qualifications and fulfill time-sensitive requests
- Build, Automate, and Track Operational Processes
- Document step-by-step operational processes with clarity and structure
- Help implement AI-based automations and agents into routine workflows, in partnership with Leadership and Product team
- Automate communication workflows (email/SMS) and response tracking improvements
- Partner with leadership to develop reports and dashboards for tracking operational KPIs
- Learn, Grow, and Contribute to Scaling
- Contribute ideas and solutions for automating and streamlining other areas beyond talent matching
- Help shape documentation and playbooks for new workflows, automations, and AI-integrated systems
- Support Operations Leadership in special projects as they come up
Who You Are
- 1–3 years of experience in operations, project management, or process-oriented roles in tech-first organizations
- Interest in early-stage startups and comfort in that type of environment
- You embrace technology in all you do
- You are organized and detail-oriented - there are a lot of details to keep track of here!
- You can keep calm under pressure
- Excellent communication skills, both written and verbal
- Eager to learn about EdTech or Marketplace Tech organizations
- Must be able to work in office (Bryant Park area) 3 days per week
How We Hire
- If your application is a match, we’ll reach out to schedule an initial video call
- If you move forward, we’ll schedule a second video call and ask you to complete an assessment, followed by a short in-person presentation
- If you are selected, we’ll guide you through references, background check, and onboarding
Compensation Package
- This position has a base comp of $63,000 - $70,000
- Health, dental, and vision healthcare offerings, including a HDHP with HSA
- Pre-tax transit benefit
Togetherhood New York, New York, USA Office
New York, NY, United States, 10023
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