In this role, you will define hypothesis-driven analysis, design and scale structured experimentation, and translate complex datasets into clear business cases, financial models, and strategic recommendations. You will play a key role in defining and evolving executive-level KPIs, conducting post-mortem analyses, and identifying high-impact opportunities that may not yet be visible to the broader organization.
You’ll work closely with Operations, Finance, Product, and Business Intelligence to uncover insights, design and evaluate experiments, and support both day-to-day optimization and longer-term planning. This is a high-impact role for someone who enjoys solving complex problems, working with data, and seeing their ideas translate into real operational improvements.
This position is ideal for a strategy-minded operator (e.g., consulting, strategy, or advanced analytics background) who excels at structuring ambiguous problems, extracting insight from imperfect data, and translating strategy into action within a complex, high-volume environment.
Drive Operational Insights & Experimentation
Analyze operational performance to identify trends, inefficiencies, and opportunities for improvement
Design and support small-scale pilots and experiments to test new processes, tools, or ways of working
Define success metrics and evaluate results to inform recommendations and next steps
Help teams translate test results into practical changes and scaled solutions
Translate Data into Business Decisions
Build clear, structured analyses to support decision-making across operations
Develop business cases, financial models, and capacity analyses to evaluate tradeoffs and investments
Partner with Business Intelligence to improve visibility into key metrics and performance drivers
Turn complex or messy data into simple, actionable insights
Support KPI Tracking & Performance Management
Contribute to KPI tracking and reporting by analyzing performance trends and identifying drivers of change
Support post-launch and post-mortem analyses to measure impact and capture learnings
Highlight high-impact opportunities to improve throughput, service levels, and cost efficiency
Contribute to Strategic Planning
Support longer-term planning efforts by building analyses and frameworks that inform operational strategy
Conduct benchmarking and research to bring new ideas and perspectives to the team
Help connect day-to-day performance insights to broader business priorities
Collaborate Across Teams
Work cross-functionally with Operations, Product, Finance, and Systems to move initiatives forward
Manage multiple projects across analysis, testing, and implementation phases
Communicate insights and recommendations clearly to a range of stakeholders
Minimum Requirements:
3–5 years of experience in management consulting, strategy, or analytics roles
Demonstrated ability to structure ambiguous problems and translate data into strategic recommendations and business cases
Strong analytical capabilities with experience using Excel/Google Sheets and Business Intelligence tools to work with large datasets, ideally through a financial, capacity, or multi-scenario lens
Experience designing and evaluating experiments or pilots, including defining success metrics and interpreting results
Strong executive communication skills, with the ability to influence stakeholders at multiple levels
Proven ability to manage multiple complex workstreams and drive outcomes in a fast-paced environment
Experience working cross-functionally across operations, merchandising, product, and analytics teams
Proficiency in Google Suite (ex. Gmail, Google Slides, Google Sheets)
Ability to travel up to 15%
Preferred Requirements:
Professional experience ideally includes 2+ years in management consulting or strategy
Experience with Visio or similar process mapping tools
Experience in ecommerce, marketplace, logistics, supply chain, or high-volume operational environments
Familiarity with KPI design, experimentation frameworks (A/B testing, pilot structures), and performance measurement systems
Experience contributing to long-term planning, network strategy, or capacity planning initiatives
Exposure to process design, automation, or technology-enabled operational improvements and SOP development
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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