About us:

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most.

Every aspect of the Cityblock care model is carefully designed to focus on our members, engaging and empowering them to own and improve their health through trusted relationships. Through mobile interdisciplinary care teams, we are flexible in how we deliver care, meeting members where they are, and together developing and working longitudinally through a personalized and integrated Member Action Plan (MAP). The care team collaborates to support each member’s whole health and social needs. Enabled by custom-built technology, we build capacity, deliver care and dramatically change members’ opportunities and outcomes.

Partnering with community-based organizations and a well-respected commercial partner in New York, and backed by the top healthcare investors in the country, we are reorganizing the health system to focus on what matters to our members—and leading the move from transactional, fee-for-service medicine towards high-value, relationship-based partnerships.

Role Overview

As a member of the Business Operations team, you will be responsible for building and maintaining the operating system of Cityblock, from high-level strategic planning to hands-dirty operational implementation. You’ll be constantly exposed to new challenges across various areas of the business, using your exceptional analytical, communication and collaboration skills to transform high-priority business challenges into highly functioning, scalable solutions that fundamentally improve how we operate as a business. In this role you will be expected to synthesize complex operating, strategic and quantitative concepts into digestible communications. You will be asked to make recommendations for key decisions that affect many different business stakeholders, from team members to Executives.

Examples of Projects Include:

• Goals Cascade Design, launch and implementation of OKR, goals and prioritization process cascading from top-level company strategy through to department, team and individual goals
• Metrics-Driven Decision Making: System design and implementation of quantitative measurement framework to monitor KPIs. Creation of core operating dashboards to help teams’ operational rigor by managing performance and conduct analyses to informs key decisions.
• Collaboration Structure/Cadence: Designing and managing operational meetings of major cross functional teams, from meeting structure, decision making frameworks, cadence and norms ( pre-meeting preparation and coaching, follow-ups and tracking, facilitating focus, etc.)
• Strategic planning and Prioritization: Spearheading centralized cross-functional strategic planning, prioritization and alignment of roadmaps and resources
• SWAT Team: Drop into specific projects for organizational leverage and key initiatives (e.g. 0-1 builds like standing up new functions, business cases for new business lines/investments You’ll be expected to both present insights and recommendations to senior leadership, and drive the follow through of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.
• Board and Executive Reporting Drive planning and preparation for board meetings, including driving agendas, strategy sessions, material prep 
• Analytical whiz: Conduct analyses around key metrics that fall out of scope of a given business owners orbit today; assess benchmark around potentially new focus areas.

What We're Looking For

• 3+ years of experience in a variety of strategic, analytical and operational roles. You thrive on combining rigorous data-driven analysis, strong business and product intuition and judgment, and an ability to work well across a variety of teams to solve complex problems, and have done so at a fast-growing technology company. You’ve likely had investing, consulting, analytics, growth, BizOps, venture capital or exposure to a Board of Directors, and/or product management experience in a prior life.
• Ability to operate “full stack”. You can ask and answer your own questions (and pull or track down the necessary data to do so), visualize that data in high signal-to-noise ways that make key insights clear and compelling to executive audiences, and create project structure, execution plans, and momentum for yourself and those around you to drive swift action from those insights.
• Structured “systems” thinker. When engaging with any problem, you think not only about the immediate solution but also ways to help Cityblock efficiently solve that problem at scale through systems and repeatable processes.
• Entrepreneurial self-starter. You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
• High-energy, positive team player. You have a proven ability to influence without authority and build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are musts.
• Deeply action oriented: You are excellent at project management, execution, loop closure, and admin hygiene. This helps you, and your entire team, chase all initiatives to the ground. 
• You are passionate about Cityblock’s mission, just like the rest of us, and are excited to be an integral member of the team