Client Experience Manager, Life Sciences (Remote)

| Greater NYC Area | Remote
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Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris’ proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com. 

This position is not eligible to be performed remotely from Colorado.

POSITION SUMMARY

The Client Experience Manager will be responsible for acting as a Key Subject Matter Expert on the design, implementation, and integration of Truveris’s Life Sciences solutions for pharmaceutical companies. The Client Experience Manager will partner with Sales Directors and the Client Success team to design and present solutions for prospective clients and deliver innovative, data-driven strategies to improve existing client initiatives. The Client Experience Manager will be a strong client advocate by focusing on building strong programs that create customer engagement, exceptional product adoption, and high customer happiness. The ideal candidate will position Truveris as a thought leader in the market and throughout target pharmaceutical organizations, creating opportunities for new sales and current client expansion.

100% remote position.

#LI-Remote #BI-Remote

ACCOUNT MANAGEMENT RESPONSIBILITIES

  • Execute and manage client on-boarding processes, program implementation, ongoing client deliverables, and program execution, including in-depth program analytics and reporting
  • Partner with Client Success team to transition client delivery, program execution, reporting and management post launch
  • Identify opportunities for upsell and expansion within existing accounts
  • Drive the renewal of existing clients
  • Act as a subject matter expert and advisor to clients on the pharmacy benefits ecosystem and the patient access market

BUSINESS DEVELOPMENT RESPONSIBILITIES

  • Partner with Sales Directors as a subject matter expert, providing program design recommendations and insights throughout the sales process
  • Manage business development and account expansion activities within pharmaceutical and biotechnology organizations as part of a team and individual contributor
  • Lead pre-sales analytics and solution design processes
  • Collaborate with sales directors to identify opportunities in key targets 

QUALIFICATIONS

  • 5-7 years of experience in a management, strategy, or marketing consulting, or other life science technology vendor related role preferred
  • Extensive experience working in client facing roles and managing client relationships
  • Experience working in the healthcare or life sciences field
  • Experience getting up to speed and contributing to projects on a short timeline
  • Ability to translate complex strategies into easily communicable concepts
  • Passionate about changing and improving the healthcare industry for all stakeholders
  • Highly proficient in Excel and PowerPoint required
  • Willingness to travel 10% - 20% both locally and out-of-town
  • Familiarity with/ability to learn Tableau, basic SQL, or other BI and analytics tools is a plus
  • Direct experience with the pharmacy/pharmaceuticals industry is a plus

BENEFITS

  • Competitive compensation and equity
  • Senior leadership exposure and ability to contribute to the strategic plan of high growth company
  • Joining a team that wants to hear your opinions, perspectives, and ideas

Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please review our CCPA/CPRA policies here.

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Technology we use

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Location

An Art Deco landmark, 2 Park Ave is conveniently located in the heart of Midtown Manhattan near trains, delicious lunch options, & karaoke!

An Insider's view of Truveris

How does the company support your career growth?

Truveris has fostered tremendous career growth during my time with the company. My managers have been proactive in identifying future opportunities to lead and gain new skill sets. I’ve always appreciated the transparency in what steps would be upcoming and what it takes to get there.

Jonathan

Director of Client Experiene

What is your vision for the company?

To choreograph a better system of access and affordability for patients.

Joanne

SVP, Life Sciences

How has your career grown since starting at the company?

My career has grown tremendously in my 2.5 years with Truveris, largely due to Truveris’ commitment to their employee’s career progression. Growth is very clearly prioritized throughout all levels of the organization, and managers are always providing us with new challenges and opportunities to grow and take on new responsibilities.

Ben

Sales Executive

What are Truveris Perks + Benefits

Truveris Benefits Overview

Truveris is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week.

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Truveris offers multiple Flexible Spending Account (FSA) options for employees to cover out-of-pocket medical, commuter and dependent-care expenses with pre-tax contributions.
Disability Insurance
Truveris offers Voluntary Term Life & AD&D, Voluntary Short-Term and Long-Term Disability coverage, Critical Illness coverage and Accident coverage at the employee's expense through Guardian.
Dental Benefits
Truveris offers dental coverage through Guardian.
Vision Benefits
Truveris offers vision coverage through Guardian.
Health Insurance Benefits
Truveris offers 3 health insurance plans through Cigna; including, a $0-premium, HSA-eligible plan at no out-of-pocket cost to the employee.
Life Insurance
Truveris provides each eligible employee with Basic Term Life coverage at no cost to employees.
Wellness Programs
WORKLIFEMATTERS provides guidance for personal issues that you might be facing and information about other concerns that affect your life, whether it’s a life event or on a day-to-day basis.
Mental Health Benefits
Truveris’ mental health and wellness partner, Happify helps employees overcome stress, worry and life’s challenges with science-based activities and games.
Retirement & Stock Options Benefits
401(K) Matching
Truveris offers a 401(k) savings plan with a 3% company match through Fidelity that will help you save for retirement.
Company Equity
All full time employees of Truveris are eligible to be granted with stock options over a 4-year vesting period.
Performance Bonus
Truveris employees are rewarded with generous, annual cash bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Truveris offers primary caregivers twelve (12) weeks of paid leave at their full salary.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Truveris closes the office in observance of 16 holidays throughout the year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Fitness Subsidies
As a wellness initiative for our employees, Truveris offers a corporate discount for ClassPass membership!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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