Top Remote Customer Success Jobs in NYC, NY

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

The Manager of Commercial Customer Success will lead a team of Customer Success Managers, focusing on driving customer satisfaction, retention, and revenue growth. Responsibilities include team development, customer health management, upselling, and cross-functional collaboration.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Manage technical implementation, onboarding, and adoption for client portfolio. Architect solutions, configure the Quantum Metric platform, build custom JavaScript data capture, and create dashboards, alerts, and reports. Diagnose issues with browser dev tools, optimize performance, and manage multiple client projects with strong communication and presentation skills.

Lead Mid-Market Customer Success to drive retention, renewals, and expansion. Manage and coach a team of 6-8 CSMs, improve adoption and customer health metrics, partner cross-functionally, own forecasting, and implement scalable playbooks while championing AI adoption and change management.

Manage a portfolio of clients to lead technical implementation, onboarding, adoption, and growth. Architect solutions, configure the Quantum Metric platform, build custom JavaScript to capture analytics, create dashboards/alerts, troubleshoot with browser dev tools, and communicate with stakeholders while managing multiple projects.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

The Client Success Director manages key client relationships, ensure client satisfaction, and collaborates with teams to enhance service delivery in the healthcare sector.

The Senior Client Success Manager will manage large market client relationships, ensuring client satisfaction and engagement while identifying risks and opportunities. This role involves tracking KPIs, project management, and collaboration with cross-functional teams to deliver high-quality client experiences.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Provide post-implementation Dynamics 365 Business Central functional and technical services, triage and resolve client tickets, design/configure BC solutions and extensions, run onboarding assessments, document knowledgebase articles, support account management and marketing efforts, and monitor emerging Microsoft/Business Central technologies.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.