About Foursquare:

Foursquare is a technology company that enriches consumer experiences and informs business decisions through location intelligence. A community of more than 50 million people use the Foursquare City Guide and Foursquare Swarm apps and websites to discover new places, explore the world and check in. They have written more than 95 million tips and checked in over 12 billion times. Foursquare powers location data for Snapchat, Apple, Uber, Twitter and 125,000 other developers. Foursquare’s business solutions also include Pinpoint, Attribution, Pilgrim SDK and Foursquare Analytics, which empower brands to understand and connect to targeted audiences as well as measure foot traffic and advertising success.

About This Position:

We are seeking a community-focused support lead to help us grow and manage our Superuser and Developer communities online and off. In this role, you will execute against our strategy for our thousands of Superusers, brand advocates, and developers who all contribute to making Foursquare great.

You will not only manage our day-to-day community outreach and incoming responses, but also build out our first grassroot, community-based marketing efforts. You’ll work with the Director of Community and Engagement and the Support Lead to manage our most valuable communities, helping us to increase engagement and retention.

In this role, you’ll be responsible for the following:

• Fostering the growth of our community through the building of a grassroots marketing network and lifecycle marketing tactics.
• Organize community meet-ups of Super Users in the U.S. and internationally.
• Support the day-to-day management of community response and outreach across Foursquare’s social media channels including but not limited to Facebook, Twitter, and, Medium.
• Active community participation and conversation; manage online discussions by listening and within our forums, google groups and community slack channels in a timely and authentic manner. Escalate issues as needed and provide feedback on community happenings.
• Collaborate with Customer Supportnot t team to resolve user experience issues to deliver a positive experience for every user via Zendesk and social media channels.
• Support hiring, onboarding, training and mentorship of Support Team interns
• Codify and improve upon our Superuser and Developer community tactics and processes.

About you:

• You will have 1-3 years of experience in a similar role working in technology, non-profits, or editorial.
• Comfortable with a fast-paced, always-on, start-up environment.
• Extremely organized and accountable with a high attention to detail.
• Thorough, quick to follow through, and follow up.
• Must have strong verbal and writing/grammatical skills as well as ability to present information and ideas logically and clearly.
• Possess a strong sense of empathy, a passion for community, and a commitment to quality, accuracy, and consistency.
• Collaborative team player able to work effectively across teams.
• Effective at prioritization and time management.
• Flexible and effective at dealing with changes in direction or priority.
• Proactive and takes initiative to solve problems, and looks for opportunities to improve projects and processes.

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.