Community Support Specialists, Bilingual (French/English)
Meetup's Community Support Specialists support millions of Meetup members, tens of thousands of Meetup organizers, and more than 200,000 Meetup groups around the world on just about every topic under the sun. To keep the Meetup ecosystem humming, Community Support Specialists trade emails with hundreds of community members every day: we answer questions, offer advice, hunt down bugs, enforce Meetup's terms of service, and serve as advocates for the Meetup community at-large.
**Please note, you must be natively fluent in French. You must also be an excellent communicator in written English.**
As a Community Support Specialist, on a typical day you might:
Offer an organizer tips for recruiting members and finding the perfect venue.
Review a newly created Meetup to help ensure its success.
Send a member directions for uploading photos on the iOS app.
Troubleshoot with an organizer who isn't receiving Meetup push notifications to her phone.
Craft an article for our Help Center explaining a new payment feature.
Chat with Meetup developers about how a new feature might impact Meetup members and organizers.
Share insights and tell the stories of a notable Meetup at a company-wide presentation.
Brainstorm with other members of the Community Team to come up with new ideas for making Meetup better.
This job might be for you if:
You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You are patient, level-headed, and cool under pressure. If you don't know the answer, you'll know how to ask, or dig until you find it.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing.
You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch. Typos, extra spaces, or a missing word? Not you.
You think on your feet. You like learning new things, and you can adapt quickly. When things change, you know how to roll with the punches. If a process doesn't work, you can collaborate with others to create one that does.
You are motivated and curious. You volunteer for new challenges without waiting to be asked. You're comfortable managing your time and can be counted on to successfully reach goals.
Sound like you? If you're thinking of applying:
We're looking for someone with experience helping people solve problems. We're a team with diverse backgrounds and experiences, tied together by our passion for building community. This is not a marketing or public relations role-- it's for folks interested in fostering community and providing outstanding support.
The Community Experience Team offers support 365 days per year. Community Support Specialists work either a Sunday-Thursday or Tuesday-Saturday schedule. Saturdays and Sundays can be worked from home, but the rest of your time will be spent in our NYC office. If you are offered this role, you will need to provide proof of work authorization in the US.