Coordinator, Partner Management, Sports & Entertainment at CLEAR

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences and technology for our partners and 7+ million members.

We’re looking for a Coordinator in our Sports & Entertainment division to own multiple existing partnerships for the Sports & Entertainment team at CLEAR. This includes working with teams, properties and events to drive CLEAR membership, increase CLEAR usage and enhance the fan experience. This also includes understanding our partners’ needs to deliver new CLEAR technology solutions, resulting in deeper penetration and higher partner NPS. In order to deliver against the needs of our Partners and their fans, significant internal cross-functional coordination is required. Finally, this role will also work with the CLEAR Marketing team to maximize the impact against these KPIs above, while also driving brand reach and positive sentiment through these partnerships. This role reports to Partner Managers, Partnership Management, Sports & Entertainment.


What You Will Do:

  • Manage, grow & deepen CLEAR’s business-to-business relationships with Partners across a variety of properties and events with a focus on servicing their health and safety needs; including on-site support and integration with the Partners
  • This includes driving adoption, usage, penetration, NPS (fan and partner), and brand reach and sentiment for these relationships
  • Serve as the internal business leader, coordinating between internal CLEAR stakeholders and different functions at our partners, including:
    • Partner with the marketing team to build, execute, manage and optimize activation plans to message appropriately and best impact these KPIs
    • Partner with our Operations team to optimize on-site implementation for launch and ongoing partner success, with a maniacal focus on the fan experience
    • Partner with the Product and BPM teams to ensure appropriate fan experiences are integrated into the development road map
  • Integrate with other Sports & Entertainment Partnerships team members who will have their own portfolios of Partners, with a focus on supporting marketing activation efforts to maximize new membership and usage 
  • Bring an analytical mindset, including leveraging analytics tools and presenting strategic recommendations to senior management and external Partners
  • Participate in cross-department working teams to help develop new solutions and fan experiences that drive joy and business value, including Hackathons, innovation challenges, and other creative development efforts
  • Travel to partner locations as required to launch efforts and deepen relationships

Who You Are:

  • 1-3+ years experience with a demonstrable track record of managing client relationships. Technology background preferred, sports fandom/knowledge helpful
  • Passion for the member/fan experience, and be the voice of the consumer
  • Obsessed with data-based decision making and motivated by KPIs that measure performance, while ensuring growth and deeper engagement.
  • Experience using Salesforce, Looker and Medallia a plus

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
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