monday.com
New York, NY

CSM Team Leader at monday.com

| Greater NYC Area
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Job description

As a Manager of a customer success team, you will be responsible for hiring, coaching, and leading a team of new and established Customer Specialists in a fast-paced and rapidly changing environment.

In this role, you will work closely with CSM leadership to help build a team of elite Specialists. We’re looking for our next exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.


The Role:
  • Serve as a coach, mentor, and leader, helping individuals grow in their career, while setting expectations on performance based in feedback and transparency
  • Manage the day-to-day operations, goal setting, performance management, and growth of the team
  • Establish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting our Service Level Agreements (SLAs)
  • Manage customer escalations to create positive outcomes and creative problem-solve
  • Recruit, hire, and train new team members
  • Analyze customer and specialist performance data to make informed decisions about team management

  • Understand customer service and communication, technical issue resolution, incident management (e.g. outages), and Customer Support best practices
  • Are motivated by supporting others achieve success and growing individuals
  • Have an interest in technology, marketing, sales business and industry growth
  • Have superior data monitoring, analysis, and manipulation skills

PLUS

  • Our global customer base is always growing, so let us know if you’re a multilingual speaker fluent in Spanish or Portuguese, French or German
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Where we are

33 West 17th Street, New York, NY 10011-5501

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • NodeLibraries
    • Node.jsFrameworks
    • monday.comManagement
    • =CRM
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What are monday.com Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
monday.com provides employees with a 401(k) matching plan managed by Trinet. We match 3% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees receive a lunch stipend on a monthly basis.
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within

An Insider's view of monday.com

What’s the vibe like in the office?

Every time I walk through those doors to come to work in the morning, I genuinely look forward to seeing everyone that I work with. Everyone that works here is so friendly and unselfish with their time, energy, and efforts. It truly is a team community where everyone does care about each other and is willing

Ruchita

Customer Success Manager

What does your typical day look like?

I work with both new and current clients every day to help solve challenges and pain points with their current work-flow and communication. The best part of my job is when I’m on a demo with a client and they have the “A-HA” moment on monday.com and the value we can bring to their team, department, and/or organization.

Nate

Account Executive

How does the company support your career growth?

We have weekly 1:1 meetings with our team leads, feedback talks, and the company encourages employees to pursue different initiatives and opportunities internally outside of their day to day job roles to help monday.com be a better overall organization and place to work.

Dipro

Customer Success Manager

How do you make yourself accessible to the rest of the team?

Everyone in the organization is more than willing to lend a helping hand whenever needed regardless of department or team. Everyone truly does care about each other’s success here at monday.com and it’s really refreshing to be a part of that culture where it truly is genuine and transparent.

Omri

Customer Success Manager

What projects are you most excited about?

One of the best parts about working here is how often we release new features. monday.com truly values customer feedback and feature requests. All our newest and heavily used features at the moment were feature requests not too long ago. We have tons of new features on the way that I am VERY excited about cause I know our client will love them.

Kyle

Account Executive

Monday.com Careers In NYC
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