Customer Success Manager, Brazil/ US (Growth)

| Greater NYC Area | Hybrid
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Growth Customer Success Manager, Growth

 

Outbrain is seeking an energetic, data-driven, and customer-centric Customer Success Manager to join our growing Global Growth team.

Responsible for generating acquisition and retention-based revenue, this self-starter will blend the powers of Inside Sales and Account Management in one, opportunistic role.

Starting with lead generation, you’ll move a client all the way through the Outbrain funnel, supporting with opportunity conversion, new client onboarding, and day-to-day account management activities, to help drive long-term value through Outbrain.

 

Looking to join a creative, passionate, sales and customer success-leading team? Perfect, then come work with us!

 

*Please note, this role will be covering territory in Brazil so a native-speaking level proficiency in Portuguese is required

 

Responsibilities:

  • Convert inbound leads to successful Outbrain advertisers through call-based pitches, proposal development, and administration to ensure a great client experience.

  • Manage client kickoff calls and onboarding processes for new partners to help educate them on native’s best practices and optimizations.

  • Troubleshoot and resolve client issues; timeliness is key here!

  • Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization.

  • Manage and grow your own book of business, helping your clients achieve the best ROAS possible.

  • Provide key insights to technical and product teams to help identify opportunities to enhance the product and overall customer experience.

 

Qualifications:

  • Native-speaking level proficiency in Portuguese and English
  • 1-3 years of experience; specifically in Sales/Account Management, understanding performance marketing and the digital landscape.

  • Experience buying media on Outbrain (or other native platforms) a plus.

  • Go-getter attitude; you’re hungry to achieve revenue goals through direct selling, upselling, and renewals.

  • Analytical; you're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.

  • Optimistic attitude, strong passion for your work, intellectual curiosity, and ability to positively influence your peers.

  • Storyteller; you’re proficient with presentation software and comfortable presenting data-driven stories and recommendations, internally and externally.

 

About Outbrain

Outbrain is the brains—and technology—behind those recommendations that can be seen throughout online articles, helping people digitally discover the content most interesting to them. Headquartered in New York City, with a global presence across 18 offices, Outbrain was founded to narrate the web. Top publishers—including CNN, Condé Nast, and Time—utilize Outbrain's technology to redefine their digital landscapes, while top marketers utilize the platform to interact with untapped audiences. Outbrain currently serves more than 308 billion monthly recommendations to readers, and is paving the way in native advertising innovations.

 

The brainy culture that ignites the halls of Outbrain has even been industry-recognized and awarded ‘Best Tech Work Culture’ in 2018 by Tech In Motion.

 

Interested in discovering what’s next for your career at Outbrain?

 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
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    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • Microsoft AzureServices

Location

Outbrain’s New York City office is our company headquarters and the heart of Outbrain’s culture. NYC is where our company was founded and is still led by those original founders today. We recently moved into a brand new office in the beautiful and lively Flatiron District.

What are Outbrain Perks + Benefits

Outbrain Benefits Overview

86% of our employees rank our Work Life Balance as excellent, according to our February 2022 Engagement Survey. Don't believe us? Check out our reviews and real employee testimonials. We accomplish this through our impact driven culture. We focus on getting things done instead of where or when it gets done. With a hybrid working model, we work how it best suits us - we come to the office for collaboration and stay at home to focus and re-energize. It's not uncommon to see a cat, dog, or infant Outbrainer pop up in a Zoom call - in fact, it's encouraged.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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