Customer Success Manager, Brazil/ US (Growth) at Outbrain
Growth Customer Success Manager, Growth
Outbrain is seeking an energetic, data-driven, and customer-centric Customer Success Manager to join our growing Global Growth team.
Responsible for generating acquisition and retention-based revenue, this self-starter will blend the powers of Inside Sales and Account Management in one, opportunistic role.
Starting with lead generation, you’ll move a client all the way through the Outbrain funnel, supporting with opportunity conversion, new client onboarding, and day-to-day account management activities, to help drive long-term value through Outbrain.
Looking to join a creative, passionate, sales and customer success-leading team? Perfect, then come work with us!
*Please note, this role will be covering territory in Brazil so a native-speaking level proficiency in Portuguese is required
Convert inbound leads to successful Outbrain advertisers through call-based pitches, proposal development, and administration to ensure a great client experience.
Manage client kickoff calls and onboarding processes for new partners to help educate them on native’s best practices and optimizations.
Troubleshoot and resolve client issues; timeliness is key here!
Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization.
Manage and grow your own book of business, helping your clients achieve the best ROAS possible.
Provide key insights to technical and product teams to help identify opportunities to enhance the product and overall customer experience.
- Native-speaking level proficiency in Portuguese and English
1-3 years of experience; specifically in Sales/Account Management, understanding performance marketing and the digital landscape.
Experience buying media on Outbrain (or other native platforms) a plus.
Go-getter attitude; you’re hungry to achieve revenue goals through direct selling, upselling, and renewals.
Analytical; you're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
Optimistic attitude, strong passion for your work, intellectual curiosity, and ability to positively influence your peers.
Storyteller; you’re proficient with presentation software and comfortable presenting data-driven stories and recommendations, internally and externally.
Outbrain is the brains—and technology—behind those recommendations that can be seen throughout online articles, helping people digitally discover the content most interesting to them. Headquartered in New York City, with a global presence across 18 offices, Outbrain was founded to narrate the web. Top publishers—including CNN, Condé Nast, and Time—utilize Outbrain's technology to redefine their digital landscapes, while top marketers utilize the platform to interact with untapped audiences. Outbrain currently serves more than 308 billion monthly recommendations to readers, and is paving the way in native advertising innovations.
The brainy culture that ignites the halls of Outbrain has even been industry-recognized and awarded ‘Best Tech Work Culture’ in 2018 by Tech In Motion.
Interested in discovering what’s next for your career at Outbrain?