Customer Success Manager: Buy-side & Investment Banking

| Greater NYC Area
Reorg provides breaking news and market-moving intelligence along with cutting edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission.
The Customer Success Manager will be responsible for managing a book of existing global clients in the credit investing space while supporting our efforts to promote processes, drive retention rates and increase revenue. The Customer Success Manager will be experienced in the financial services space while also possessing strong communication, relationship building and problem solving skills.
Find out more about Reorg here: https://reorg.com/products/

What we offer

  • Develop your career at a fast growing technology company where your voice is heard and culture matters
  • Join a group of effective and passionate customer success managers that fosters teamwork, open communication and innovation
  • Collaborate with wider commercial team along with other departments including tech, product and editorial

Responsibilities

  • Manage a book of global strategic buyside and investment banking clients understanding their business drivers and goals. Develop key relationships with subscribers
  • Training (on and off site), onboarding new users, and managing technical requests and queries
  • Partner with the product and editorial teams to relay feedback and develop existing and new features that will drive stickiness.
  • Work with the sales team to develop in depth analytical account plans providing input on communication strategy and usage statistics
  • Identify cross sell opportunities across the Reorg product suite
  • Audit various internal systems to ensure accuracy and build Reorg datasets

Requirements

  • Bachelor’s degree, preferably in business, finance or a related field
  • 4+ years of working experience in the financial services space in a customer facing role - buyside and investment banking experience preferred
  • Technologically savvy, Salesforce.com experience is required
  • Excellent written and verbal communication skills
  • A self starter who is diligent and organized but adaptable
  • Experience with buyside professionals or subscription-based services a plus

Reorg Values

  • Action Oriented
  • Customer First Mindset
  • Effective Team Players
  • Driven To Excel

Please note before submitting an application: At Reorg we take our interview process very seriously. Interviewing with Reorg may include phone interviews, on-site interviews, written projects and presentations. Although we receive a large number of applicants, we do our best to follow up and ensure it is a positive experience.
Reorg provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reorg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

11 East 26th Street, New York, NY 10010

What are Reorg Perks + Benefits

Culture
Volunteer in local community
Reorg partners with Madison Square Park to help restore and keep it clean. Our office overlooks the park and we use it for walking meetings and coffee breaks frequently.
Friends outside of work
Eat lunch together
Intracompany committees
Reorg has a women's group that meets quarterly and takes courses and attends seminars together.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Our senior leadership team is 55% female!
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Reorg employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Reorg has generous Health Insurance benefits
Wellness Programs
Team workouts
Reorg offers monthly classes at local fitness studios to our employees and the ability to expense up to $50 per month on your gym membership.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Reorg provides 401k matching at 50% of employees contribution up to a $3,500 maximum match annually.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker. Reorg also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Reorg employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave that they can use as personal days if they choose to.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Reorg hosts company outings Quarterly. Past events have included a sail around Manhattan, box seats at a Knicks game and a private improv comedy show!
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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