Customer Success Manager at Dynamic Yield

| Greater NYC Area
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About Our Customer Success Manager role

Dynamic Yield is on the lookout for a “dynamic” Customer Success Manager to join our New York team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it’s the perfect fit for their needs. This is a role for someone who understands the ins and outs of technical data but has a knack for synthesizing the mountain of information and making it relevant for customers’ business needs.

The Customer Success Manager assists with project delivery, clarification, and explanation of a client’s new product base while distilling the complexities of data into meaningful and useful information for clients’ success. Project management is critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

The Task-at-Hand:
  • Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
  • Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
  • Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
  • Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
  • Serve as the primary point of contact to the client during implementations for all work related to the project
  • Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
  • Communicate project status and issues internally across multiple organizational levels
  • Consult with clients on product features, functionality and onboarding best practices
  • Distill value matter data from complex databases and reports
  • Analyze data and deduct value-driving recommendations
Optimal Skills for Success:
  • 3-8 years of digital consultation or analytics experience
  • Fortune 1000 client-facing experience as a CSM preferred
  • B.A./B.S. Degree in an analytical/economic /business management disciplines.
  • Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
  • Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
  • Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills.
  • Excellent verbal and written communication skills, with excellent presentation skills.
  • Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
  • Empathy and a unique ability to understand customer needs
  • Passionate about customer success and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without difficulty

 

Equal Opportunity Employer: Dynamic Yield is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • RedisDatabases
    • ScyllaDBDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • SalesLoftEmail
    • MarketoLead Gen

Location

Conveniently located in the Flatiron/Union Square area, with access to food, parks, shopping, happy hour spots, and a number of train lines.

An Insider's view of Dynamic Yield

What are some social events your company does?

While we love throwing themed parties and happy hours, some of my favorite events have been the more interactive ones, like our Pizza tour of New York, where we rented a bus to take us on a private a food tour of some of the most popular pizza spots in the city!

Julie Goldstein

HR and People Operations Manager

What does your typical day look like?

I am constantly working on new campaigns and identifying opportunities to focus on my team's outreach efforts and consistently collaborate with other teams, especially Sales and Marketing.

Matthew Kelly

Global Head of Market Development Managers

How does the company support your career growth?

One of the things I love the most about Dynamic Yield is our ability to lean on and learn from each other. There's no hesitancy to ask for help from another team member. In addition, the executive team is really attentive to everyone's personal and career growth and is invested in everyone's pursuit of building solid, long-term careers.

David Fine

Sr. Product Manager

What is your vision for the company?

Our forever mission is to build the best personalization technology in the market – in a rapidly changing consumer landscape, this means the innovation never ends and we’re committed to evolving with it and meeting the needs of customers at every step of the way.

Liad Agmon

CEO

What unique initiatives do you have that encourage innovation?

I love how the possibilities of using a tool like Dynamic Yield are endless — the fact that our customers can test and experiment within our platform is truly exciting. This pushes us to leverage new functionalities for certain jobs or provide insights back to Product and R&D so we can help meet the demands of customers.

Jessica Cohen

Customer Consultant

What are Dynamic Yield Perks + Benefits

Dynamic Yield Benefits Overview

At Dynamic Yield, we know how important it is to establish a work-life balance because your time outside of the office is just as important as your time spent in the office. We offer a range of benefits to help our employees lead a healthy and balanced life, from generous paid time off and parental leave to weekly lunches and wellness benefits. We have offices around the world filled with unique individuals that bring our company to life, and we are always finding special ways to celebrate them. Whether there's a fridge stocked with craft beer, or unwinding with a game of Mario Kart, there's always something exciting happening at our Dynamic Yield offices.

Culture
Friends outside of work
Eat lunch together
We have weekly lunches every Friday where the team comes together. On other days you can find employees having meals at our communal table.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Dynamic Yield provides employees with a 401(k) matching plan managed by McDonald's. We match 100% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
we offer dollar for dollar matches to our employees' charitable contributions.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Dynamic Yield offers professional development opportunities like training, courses, as well as the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Dynamic Yield, we really value personal growth -- personally, professionally, and academically. Every person is granted access to more than 5,700 courses on LinkedIn Learning (formerly Lynda.com), to learn more about everything from business and technology to creative skills. Additionally, we’re all provided a monthly stipend for health and fitness activities, like gym memberships, group exercise classes, nutritional programs, spa treatments, physical wellness products, and more so we can become the best versions of ourselves.

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