Customer Success Manager at Augury

| Greater NYC Area | Remote
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Machines Talk, We Listen. We are all surrounded by machines and rely on them in everything we do - from the buildings in which we live and work, the goods that we consume, to the power and running water that we use. We are on a mission to make machines more reliable and reduce their impact on the environment. Our Machine Health platform combines Artificial Intelligence and IoT, to generate insights that help customers lower costs, reduce downtime and increase supply chain resilience.

As a Customer Success Manager, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.  Location is NYC or East Coast

A Day In Your Life

  • You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
  • You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
  • You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
  • You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
  • You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner. 
  • You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
  • You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.

What You Bring

  • Experience: 5+ years in a B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
  • Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
  • Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
  • Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

About Us

We love creating stuff. We are passionate about building meaningful products that can change the world. Our team is a diverse group of people that breed creative thinking and are not afraid of having fun. We are only as good as the relationships we build - we treat each other with respect, dignity, and humility. We don’t pursue the mythical work-life balance - there is only life, and Augury is a part of it

Perks

  • Comprehensive Medical Coverage
  • 401k plan with matching
  • Stock options
  • Paid parental leave
  • Flex PTO
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • MiroDesign
    • JIRAManagement
    • SlackManagement
    • GongManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

263 West 38th Street, 16th Floor, New York, NY 10018

An Insider's view of Augury

What's something quirky about your company?

Top 3 reasons to love Augury:
- Our mission is bold and clear, and everyone wants to achieve it together. You’ll have SO many opportunities to learn, grow, and get sh*t done
- You have all the freedom to be yourself and pursue what interests you, for real
- You’ll get to meet babies, dogs, and even baby goats, during all-hands calls!

Yian

Revenue Operations Manager

What does your typical day look like?

If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!

Einat

Head of Product

What makes someone successful on your team?

Success is driven from motivation, not only experience & skills. We believe in Autonomy, Mastery, Purpose & Relationships, the 4 elements of motivation.
People who thrive here are deeply connected to our Mission, constant learners who love cracking challenges, independent thinkers driving for action, and team players who build strong relationships.

Keren

VP, People Operations

What are Augury Perks + Benefits

Augury Benefits Overview

Comprehensive Medical Coverage
401k plan with matching
Stock options
Paid parental leave
Flex PTO
Phone Stipend

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily, cat friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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