Customer Care Lead
Aircall’s mission is to transform the business phone industry!
Aircall is an advanced cloud-based phone system that easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service. With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.
By redefining the idea of a business phone operator, Aircall has convinced more than 5000 companies worldwide - including Uber, Outdoor Voices, Capsule, Moviepass.
We are looking for an outstanding team lead with 2 to 5+ years experience to join the Customer Support team in a an amazing tech startup located in the center of New York!
What you will do
Work on creating a world-class service experience for our users no matter where they are - Aircall operate in 100+ countries ;)
Collaborate with our Paris team to streamline processes and improve the team’s productivity
Lead by example our NYC Customer Care team to provide fast and outstanding support to our customers
Manage the inflow of customer requests via email, phone and chat
Gather product feedback and customers' insights in order to constantly improve the customer experience
What we are looking for
Excellent verbal and written communication skills. We love talking to people :-)
Passion for consistently providing fantastic customer experience
Data-driven perspective - you consistently track your projects’ progress and success
Comfort managing several tasks and issues in a fast-paced international environment
We are looking for enthusiastic candidates who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment -- these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.
What we offer :
- Competitive package with quarterly compensation based on performance
- Amazing startup atmosphere and team spirit - international offsites (last ones were in Morocco & Barcelona) & trips to our Paris office
- Sunny offices in the center of NYC with free food/drinks and regular team parties
- Health Coverage, medical dental and vision insurance 100% covered
- Unlimited PTO, gym membership and commuter compensations to come to work feeling great