We're looking to hire a Customer Support Manager to build out a support function with a focus on driving customer satisfaction and product adoption.

As the first customer support hire at Causal, you'll have a direct impact on the lifecycle of Causal's customers, and be responsible for building processes to support their overall satisfaction. If this sounds like a challenge you're interested in then, please hit the apply button!

— Chris (Head of Business Operations)

You will

• Identify and investigate customer issues while driving best in class support ticket resolution times 
• Serve as a product expert to Causal’s customers 
• Collaborate with our Product and Engineering teams on product requests and common user pain points
• Streamline tooling and internal processes to keep up with rapid customer growth
• Develop an internal FAQ library to reduce duplicated work and answer searching
• Build templates, processes and documentation for the support function 
• Build a team of high performing customer support reps

You'll ideally

• Have 4+ years of experience in a customer support function, ideally at a SaaS company
• Have experience with chat support and creating documentation, templates and processes
• Be a self-starter — as our first full-time customer support hire, you'll be responsible for setting the direction and priorities of the function
• Have strong organization and planning skills — each day will have unexpected challenges, and you'll need to keep track of lots of things while maintaining sight of our bigger picture goals
• Be comfortable with ambiguity — we don't have a well-defined support playbook yet, and you'll need to figure a lot of things out for the first time
• Have excellent communication skills — this is a core external-facing role in which you'll be representing Causal's brand

You'll get

• Competitive salary and equity package
• Unlimited PTO
• Equipment stipend to support your home office needs
• Generous monthly remote wellness stipend, which can be used flexibly for daily lunch, gym membership, co-working, etc.
• Generous annual learning and development stipend
• Company retreats twice a year
• Remote-first (EST to GMT+1) with physical spaces in London and NYC

About Causal

We're building a new way to think and work with numbers. Causal is a tool for performing calculations, visualising data, and communicating with numbers. We take the good parts of spreadsheets and combine them with the good parts of programming, to make number-crunching fast, collaborative, and accessible to everyone. We are well-funded by some great VCs (Accel, Coatue, Passion Capital) and angel investors (Naval Ravikant, Scott Belsky, and many more) across the US and Europe.

We are a globally distributed team working remotely with members of our team on both sides of the Atlantic. We do have a presence in London and NYC.

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