Customer Support Specialist

The Team

We’re looking for a Customer Support Specialist to join our expanding team. At Nowsta, we value building an outstanding product and providing best in class service to our customers. Many of our clients are evangelists for Nowsta and it’s a blast to work in an environment where clients are happy and the product is making a real difference in their lives.

Nowsta’s Customer Success team works closely with clients to onboard and adopt all areas of our product, while delivering insights and recommendations. The Customer Support Specialist will assist companies with getting maximum value out of Nowsta by providing outstanding support that delights our customers.

What you’ll do

  • Become an expert on the Nowsta platform and staff management best practices
  • Responding to incoming support chats, implementation assistance requests, and bug reporting through Intercom
  • Serve as a key point of contact to ensure overall customer adoption and satisfaction
  • Professionally and effectively answering questions for customers and completing product training when needed
  • Act as the voice of the customer and provide internal feedback on how Nowsta can better serve its customers

About you

  • 1+ year in a customer support role, preferably at SaaS company through live chat
  • In-depth knowledge of CRMs as well as customer communication through platforms like Zendesk or Intercom
  • Strong interpersonal skills, detail-oriented, excellent presentation and communication skills
  • A self-starter and quick learner, with a passion for continuous learning and improvement.
  • A team player who enjoys working cross-functionally and globally
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Technology we use

  • Engineering
    • JavaLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

We are located in the heart of Dumbo, Brooklyn, overlooking the beautiful Brooklyn waterfront.

An Insider's view of Nowsta

What are some social events your company does?

We have family meal once a week at Nowsta - either catered in or a team outing. We spend this time playing games (e.g. two truths and a lie) and doing fun brain teasers. Sometimes a ping pong tournament breaks out.

Aimee Bridges

Account Manager

What are Nowsta Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Nowsta offers free health insurance to full time employees
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
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