About Us:

LeagueApps is a fast-growing, venture-backed company that is using data and technology to build the largest community around youth and local sports. We count professional leagues, teams and athletes as investors and partners, and reach millions of people every day through our best-in-class SaaS platform. We’re looking for team members who want to be part of building the greatest local sports company in the world.

LeagueApps operates at the intersection of sports, technology and community. Our sports management platform powers youth and recreational sports organizations across the country, making sports seamless — in everything from registration to payments to communications. More than software solutions, we’re creating a community, serving as a thought-leader and bringing insights on important topics such as encouraging girls in sports, injury prevention for youth players, and how technology will affect the future of sport.

About You:

Excellent communicator. You will be speaking with our customers every day. You need to be able to clearly walk them through a solution and articulate how to best utilize our tools and features. 

Adaptable. You can connect to a wide-range of customer types, from non-technical users to tech wizards. 

Master of product. You will not rest until you know how to configure and utilize the LeagueApps platform for every type of partner we have. 

Cool-headed, composed, able to weather a storm. You treat customers with the patience, empathy, and respect of a partner. Entrepreneurial minded, innovative thinker, creative problem solver. Fast learner, self-motivated, detail-oriented. Be a teammate. Work well in conjunction with all team members across account management, product, and engineering functions. Knack for helping different people, solving problems, and delivering a valuable customer experience.

About The Position:

The Customer Support Specialist will be joining our Customer Success team to be the "first line of defense" for many of the interactions we have with customers. In this role, you will play an integral role in shaping the customer experience we provide and helping our league partners (our customers) get the most value out of our product and service. The Customer Support Specialist will always be a strong team player in lending a hand on projects that tie directly back to departmental goals. We want our partners to rave about our service and tell other organizations about LeagueApps, all thanks to you! 

Responsibilities: 

• Act as a trusted adviser, thought leader and subject matter expert to LeagueApps customers 
• Execute daily customer support process by responding to incoming inquiries from sports organizations
• Engage customers through all support channels, including email support, phone support, and live chat. Solve technical questions and issues independently
• Escalate complex issues to product and engineering teams
• Communicate customer feedback to customer success managers and sales team members
• Contribute to product backlog by sharing issues, bugs, and feature requests
• Share new product improvements directly with customers.
• Improve support process and overall customer experience.
• Help maintain support website for customers and internal knowledge base for employee training
• Assist the Customer Success Teams in projects of varying scope, and in such adhere to project requirements and deadlines 
• Be the face of LeagueApps!

Requirements

• 1+ year(s) experience working in a customer-facing role
• Worked in small team environments
• Adept with technology
• Impeccable written and oral communication skills
• Experience with basic photo editing
• Experience creating content, including instructional video material or webinars
• Experience working with spreadsheets

Working at LeagueApps:

• Equity Grants
• Health Benefits! Medical, Dental, and Vision Health coverage
• Cell Phone and Gym Subsidies
• Culture and work environment that emphasizes teamwork, passion, learning, and fun. Check out our Instagram to see for yourself
• Social impact opportunities through our FundPlay initiative that includes events, volunteering, and grant-makings

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. LeagueApps is proud to be an equal opportunity workplace.